Announcing our Partnership with FinDock
We’re excited to announce our partnership with FinDock, a Customer Payment Management solution built on Salesforce, with a customer-centric approach to payments. Together, we’re making it easier for organizations to bring Customer Payment Happiness to life by combining the power of FinDock’s native Salesforce payment solution with Agile Cloud Consulting’s deep delivery expertise. “Payments shouldn’t […]
Personalizing Member Engagement: How Associations Can Leverage Technology to Deliver Tailored Experiences
In today’s hyper-connected world, members expect more than just value—they expect relevance. Associations that embrace personalized member engagement realize stronger retention, deeper loyalty, and increased member satisfaction. Through the rapid advances in technology, delivering tailored experiences is no longer reserved for corporations with massive budgets. Today’s associations, no matter their size, have access to tools […]
Agile Cloud + ACHIEVEability
Mentoring the Next Generation of Salesforce Professionals At Agile Cloud Consulting, we believe in the power of community and the importance of giving back, which is why we joined Pledge 1% and encourage our employees to utilize our Volunteer Time Off (VTO) policy. Our Founder and CEO, Sharif Shaalan, and our COO, Tim Royer, give […]
Dreamin’ in Color 2025 – Thrive in Your Community
This is the fourth year of Dreamin’ in Color and it is returning to Raleigh, NC, where it first began in 2022. This is the conference for Black, Latinx, and Hispanic individuals involved with or interested in the Salesforce platform and its integrated technologies, such as Tableau, MuleSoft, Slack, and Agentforce. It is open to […]
5 Reasons to Use Service Cloud Voice with BYOT
by Nate Bruhn, Account Executive Salesforce Service Cloud Voice with Bring Your Own Telephony (BYOT) offers distinct advantages over third-party CTI integrations like RingCentral or Talkdesk for existing Service Cloud customers. Here are the top five reasons to consider Service Cloud Voice BYOT: Native Salesforce Integration for Seamless Workflows Service Cloud Voice BYOT is built […]
A Guide to Salesforce User Adoption
by Bamlak Haile, Consultant Implementing Salesforce is just the first step in transforming your organization’s processes. True success comes from user adoption. Without proper adoption, even the most well-configured Salesforce instance can become an underutilized tool. This guide outlines key strategies to ensure successful Salesforce user adoption within your organization, whether you’re a business optimizing […]
DIY AI vs Salesforce Agentforce: A Recap
Melissa Hill Dees, Digital Transformation Strategist at Agile Cloud Consulting, and Mitch Lynch, Distinguished Solution Engineer at Salesforce, captivated the audience at the 2nd Annual Cairo Dreamin in Cairo, Egypt, on Saturday, 8 February 2025, with their session on ‘DIY AI vs Salesforce Agentforce.’ Their presentation explored the critical decision many organizations face: building custom […]
AI for Actionable Insights: Transforming Grantmaking and Customer Service
In the ever-evolving landscape of technology, Artificial Intelligence (AI) is emerging as a critical tool for organizations seeking efficiency and deeper insights. Melissa Hill Dees, Digital Transformation Strategist at Agile Cloud Consulting, and Dylan Ebersole, a Senior Delivery Manager with a wealth of experience in Salesforce for nonprofits and higher education, recently hosted a LinkedIn Live […]
Streamline, Simplify, Succeed: Agentforce for Donations
Nonprofit organizations face the constant challenge of achieving more with fewer resources. Salesforce’s Agentforce is a game-changer for nonprofits, empowering development officers to work smarter, not harder. At Agile Cloud Consulting, our team is innovating with Agentforce to streamline processes, improve efficiency, and help nonprofits achieve their missions. Earlier this week, Melissa Hill Dees, Digital Transformation Strategist at […]
Measuring AI ROI: Insights from Melissa Hill Dees and Sharif Shaalan
Melissa Hill Dees, Digital Transformation Strategist at Agile Cloud Consulting, and Sharif Shaalan, the company’s CEO and founder, kicked off a new series of LinkedIn Live webinars by sharing practical strategies to unlock AI’s potential for nonprofits and businesses. The inaugural session delivered actionable insights and addressed KPIs, the baseline, and the total cost of […]
Is Your Team AI Ready? Navigating Change and Unlocking Innovation
Artificial Intelligence, AI, has seamlessly integrated into our daily lives, often without us realizing how much we rely on it. Waze, the driving directions app, for example, is a great illustration of how crowd-sourced data and AI algorithms work together to optimize routes in real time. Similarly, chatbots are increasingly capable of using natural language […]
Simplify SMS Compliance: A Guide to Registering Your Nonprofit’s Number for Better Engagement
by Melissa Hill Dees and Dave Soya For nonprofits, SMS has become a powerful tool to connect with supporters, volunteers, and members instantly. However, with increasingly strict carrier regulations, registering your organization’s messaging number is crucial to ensure high deliverability and maintain compliance. Agile Cloud Consulting partners with Mogli, experts in SMS solutions for Salesforce, […]