Get to Know Our Experts

Meet Timothy Ay, the Chief Technology Officer at Agile Cloud Consulting, who brings with him over 30 years of experience in the field of IT. His passion lies in not just implementing new technologies but also helping organizations adjust their processes and mindsets to make the most of their technology investments. Timothy has served in various capacities in for-profit, non-profit, and higher education organizations, including a stint as the Chief Technology Officer at Villanova University. He has also helped numerous non-profit and higher education organizations leverage Salesforce during his tenure at roundCorner. In his current role at Agile Cloud Consulting, Timothy collaborates with organizations of all sizes to implement new technologies that help drive their mission, streamline their operations, and develop new capabilities to tackle the challenges of our ever-changing digital world. An agent of change, Timothy has also served as an adjunct faculty member at Villanova University’s School of Business and Computing Science for more than 30 years. This allows him to combine his experience as a technologist with his love of teaching and provide his students with practical, real-world experiences that prepare them for life after graduation. Timothy has several certifications, including the Certified Salesforce Administrator and Certified Nonprofit Cloud Consultant. He is well-versed in areas such as business analysis, solution architecture, enterprise architecture, Agile methodology, product development, system integration, leading development teams, strategic planning, and budgeting

Emad Ezzo is the Vice President of Delivery at Agile Egypt, where he leads Salesforce delivery and configuration teams. He oversees consultants and project managers, ensuring projects are delivered on time, to the highest standards, and with measurable business impact. With more than 25 years of experience across IT domains—including infrastructure, ERP, CRM, and cloud solutions—Emad blends technical knowledge with strong business development expertise. He has built strategies that connect delivery excellence with growth opportunities, helping organizations strengthen customer relationships, expand market reach, and achieve sustainable success. A certified Salesforce professional with 10+ credentials—including Sales Cloud, Service Cloud, Pardot, and Education Cloud—Emad is known for bridging strategy and execution. He has guided organizations through complex Salesforce transformations, built trusted client partnerships, and delivered scalable, cost-effective solutions. Dedicated to enabling growth, Emad helps businesses streamline operations and maximize the value of their Salesforce investment

Mohamed Medhat is an accomplished professional with more than 17 years of experience in management, operations, safety, and security. He has served in both the government sector and international missions, including two years under the United Nations flag . Mohamed holds a Master’s portfolio enriched by two diplomas in Crisis Management from the American University in Cairo and a Diploma in Cybercrime Security, reflecting his deep expertise in resilience, crisis handling, and digital security. Expanding his horizons, Mohamed has developed strong knowledge of the Salesforce ecosystem and is a proud 3x Salesforce Certified professional. Known for his analytical mindset and operational leadership, he is building a solid reputation as a capable Salesforce Administrator with the potential to drive impactful solutions and support organizational growth. His unique combination of global security expertise and technical CRM knowledge makes him both versatile and future-ready.

With a solid track record and 11x certifications under my belt, I bring a blend of technical expertise and business-focused thinking to every project. I have an answer to every question and a solution for every problem ! ,,Whether you're starting fresh or untangling a complex project, I'm here to deliver results that make sense for your business. I focus on optimization, simplicity, and impact, not just delivering solutions, but improving the way your team works.

Skilled at turning complex Salesforce orgs into tidy, efficient systems, Mohamed Abdelgaber focuses on designing clear processes, sensible data models, and repeatable automations that reduce friction and help teams scale. Committed to the nonprofit sector, he is a collaborative team player who brings a methodical, documentation-first approach and prioritizes practical, repeatable improvements. Seldom shy about technical challenges, Mohamed solves problems with code both inside and outside Salesforce, pursues AI research to explore intelligent Agents that can do his work, and keeps a diary to reflect and refine ideas; outside work he enjoys long walks and sightseeing, which help him recharge, notice patterns, and spark practical solutions.

Heba Mohamed enjoys building Salesforce CRM systems that actually make life easier for teams. She focuses on creating organized setups, smart automations, and detailed processes that keep things running smoothly. Helpful and easy to work with, Heba makes sure everyone feels supported while using the system. She carefully tests her work to be sure the CRM runs the way it should and delivers real value. Most of the time she relies on flows design, but when needed, she’s ready to roll up her sleeves and write code to bring ideas to life. Outside of work, she recharges her energy through music, watching movies, and playing ping pong, which help her relax and spark fresh ideas.

I'm a Systems and Biomedical Engineer with a strong foundation in software development and databases. I combine practical Salesforce expertise with hands-on experience in automation, data modeling, and security implementation. I specialize in designing complex, scalable flows and apply a developer's mindset when managing deployments using tools like VS Code and SFDX. I work effectively in Agile environments, consistently delivering reliable, high-impact solutions that drive business value.

Menna Seif builds Salesforce CRM solutions designed to make daily work more efficient, focusing on strong security measures and well-structured data models. She takes pride in simplifying complex processes and delivering practical, high-value solutions. Menna is detail-oriented and ensures that every system she designs runs smoothly and efficiently. Originally, she worked in finance but later transitioned to a Salesforce career after completing her studies at ITI. Outside of work, she enjoys lifting weights at the gym to release negative energy and reading to relax and recharge..

Passant Reyad's career didn't begin in Salesforce — it began with a curiosity about people, what they respond to, and what makes them engage. Her early professional years were spent in marketing and content roles, where she learned to listen closely, think strategically, and communicate with clarity. The shift toward Salesforce was almost accidental, but stepping into the ecosystem felt less like a departure and more like a natural evolution, as she began applying that same people-first instinct to her solution configurations. Today, as a Technical Consultant, Passant blends business analysis with project management, simplifying complex concepts for stakeholders and ensuring every solution delivered solves the problem it was meant to solve. Her journey, from crafting messages to crafting systems, shapes how she approaches every project: not just as configuration, but as something built for real people.

Rowan Borham is a Junior Salesforce Consultant with a passion for building innovative CRM solutions and continuously expanding her expertise within the Salesforce ecosystem. She has hands-on experience with Salesforce Administration and a solid foundation in Apex development and Salesforce customization. Rowan is also a Salesforce Marketing Cloud Specialist, combining technical knowledge with customer-focused thinking to deliver impactful solutions. As an ITI graduate, she is committed to continuous learning and professional growth. She enjoys collaborating with teams, interacting with people, and helping others solve challenges. Beyond her professional career, Rowan loves traveling and exploring new places and experiences. She is passionate about drawing as a creative outlet and actively volunteers in animal rescue initiatives, reflecting her commitment to making a positive impact both professionally and personally.

Dylan Ebersole brings over a decade of Salesforce consulting and leadership experience to Agile Cloud Consulting, having driven transformative Salesforce solutions across nonprofit, higher education, and corporate sectors. He excels in guiding teams through complex Salesforce implementations, leveraging his extensive expertise in Salesforce platform customization, agile project management, and strategic client collaboration. With 12 Salesforce certifications and two scrum certifications, he is committed to delivering impactful digital transformation. Dylan approaches his work with a collaborative mindset, wearing a supportive hat to bridge goals and foster teamwork, both within his team and with clients. His philosophy centers on helping others succeed, believing that shared success benefits all stakeholders. Outside of work, Dylan resides in Arizona with his wife, two sons, a dog, and two cats. A former Washington State native, he has since embraced the Southwest lifestyle, enjoying soccer (both watching and coaching his boys), game nights, and hiking adventures.

Meet Madhu Gadireddy, Seinor Technical Architect at Agile Cloud Consulting. With over 20 years of experience in the CRM software industry, Madhu has held various positions such as Sales Engineer, Principal Consultant, Development Team Lead, and Solutions Architect for leading companies such as Oracle, roundCorner, and Salesforce. Today, Madhu leverages his technical knowledge and vision to focus on the functionality, performance, and scalability of a client’s technologies. He deeply understands each client’s unique business needs, drives decisions, and collaborates with them to design scalable Salesforce solutions. As a strategic and hands-on Senior Technical Architect at Agile Cloud Consulting, he continues to be involved in the design, development, and implementation of Salesforce solutions. Madhu is passionate about using sophisticated technology to improve day-to-day operations and has spent the past seven years implementing Salesforce solutions for enterprise non-profit organizations, enabling them to make a greater impact in the world. Madhu holds a degree in Engineering from Bangalore University and has four Salesforce certifications, including Certified Salesforce Administrator, Certified Nonprofit Cloud Consultant, Certified Platform App Builder, and Certified Community Cloud Consultant. Madhu's areas of expertise include requirement and process analysis, designing scalable Salesforce solutions, integration solutions using middleware, process optimizations, performance tuning, and Agile methodology. With his vast experience and knowledge, Madhu is committed to helping organizations make the most of their technology investments and achieve their business objectives.

Meet Shailendra S Revankar, a seasoned professional with 25+ years of expertise in Enterprise Business Systems, specializing in CRM solutions and strategic project leadership. Adept at driving high-impact projects across diverse industries, including High-tech, Telecom, Financial, Insurance, and Retail/e-commerce. Proven ability to collaborate with executives and business leaders to define objectives, develop roadmaps, and ensure alignment with organizational goals. Expert in Salesforce Sales and Field Service Cloud integrations, enhancing platform functionalities and streamlining business processes. Comprehensive knowledge of ERP technologies, order management, and billing systems, enabling optimized operations and financial management. Skilled in leveraging integration technologies, to ensure seamless system interoperability. Proficient in agile methodologies, with a track record of managing cross-functional teams to deliver iterative solutions that drive business value. Known for fostering collaboration, improving adaptability, and ensuring successful outcomes through innovative problem-solving and execution excellence. A meditation teacher and a student.

Meet Mustafa Jhabuawala, a highly skilled Technical Architect with over 9 years of experience in IT. Mustafa has a proven track record of helping organizations grow and achieve automation using Salesforce CRM and other technology stacks, including .Net, SharePoint, Kentico, and multiple UI frameworks. With his expertise in Salesforce, Mustafa has become an active member of the Salesforce community and has been recognized as a Lightning Champion. He is passionate about staying up-to-date with the latest trends and technologies in the industry to provide innovative solutions to his clients. Mustafa's certifications include Salesforce Certified Platform Developer I, and he specializes in areas such as Requirement Analysis, Design, More Clicks Less Code Approach, Clean Code, Scalable Solutions, Lightning Development, and UI Design. With his wealth of experience and expertise, Mustafa is dedicated to delivering high-quality solutions that meet the unique needs of his clients. He brings a unique perspective to every project, working closely with clients to understand their business goals and objectives and delivering effective solutions that drive long-term success.

Meet Dan Reider, a Principal Solution Architect at Agile Cloud Consulting and an experienced Salesforce expert. Dan's journey in Salesforce.com began when he implemented the Salesforce.org Nonprofit Starter Pack (now known as the Nonprofit Success Pack) at The American College of Financial Services. With over a decade of experience, Dan has held integral roles such as Business Analyst, Senior Consultant, Project Manager, and Solutions Architect, serving clients in both non-profit and for-profit sectors. He has worked with major non-profit organizations such as Girl Scouts of the USA, Open Society Foundations, Feeding America, ASPCA, and The Salvation Army, along with higher education institutions like Westmont College, Rhodes College, and the College of William & Mary. After the acquisition of roundCorner, a Salesforce Platinum ISV Partner, by Salesforce in 2019, Dan joined Agile Cloud Consulting, where he continues to work with Sharif Shaalan and Timothy Ay to provide custom Salesforce solutions to clients. Dan holds degrees in Business Administration and Management from Drexel University and The American College. He is an expert in areas such as Business Analysis, Solution Architecture, Implementation and Configuration, Product Development, System Integration, User Training, Documentation, Agile Methodology, and Project Management. With his extensive knowledge and experience, Dan is dedicated to delivering exceptional solutions and helping clients achieve their goals.

Meet Moe Fattah, a Solution Architect at Agile Cloud Consulting with a strong interest in cloud technology. Moe began his Salesforce journey at 18 while working at T-Mobile, where he used custom Salesforce solutions from his retail to enterprise sales journey over a span of 10 years. It was Sharif who introduced Moe to the backend and ecosystem of Salesforce, which led to an instant synergy. Moe has navigated through the ecosystem in various roles: as an admin, consultant, Salesforce SME, engineering manager, and solution architect. He is passionate about delivering the most value to organizations by ensuring their Salesforce strategy and execution are aligned with their goals. With experience as both an end-user and a member of the technical team, Moe brings a unique strategic perspective to his assessments and implementations.

Girish is a seasoned Salesforce professional with over 15 years in the Salesforce Consulting ecosystem, having worked with Salesforce's Professional Services and many major Tech consulting firms like Genpact, Accenture, Deloitte, Sapient. He enjoys bridging the gap between business and technology teams to solve complex problems and build scalable, customer-focused solutions. Over the years, he has led large transformation programs spanning strategy through delivery, with a strong focus on driving real business outcomes. Known for his collaborative and practical approach, Girish is passionate about mentoring teams, fostering innovation, and creating environments where people and ideas can thrive. When he's not architecting Salesforce solutions, Girish's favorite role is being a dad to his three-year-old daughter and exploring new places, cuisines and experiences with family.

I bring extensive Salesforce consulting and solution architecture experience, delivering scalable Salesforce solutions across public sector, nonprofit, and enterprise organizations. Throughout my career, I have led complex digital transformation initiatives, supporting thousands of users while designing secure, high-performing platforms that drive operational efficiency and business value. My expertise spans Salesforce architecture, application modernization, system integrations, data management and AI-driven solutions. With a strong foundation in both technical implementation and business strategy, I partner closely with stakeholders to align technology investments with organizational goals while ensuring solutions remain scalable, maintainable, and user-focused. I hold eight Salesforce certifications, reflecting my commitment to continuous learning and delivering best-practice solutions on the Salesforce platform. I approach every engagement with a collaborative and problem-solving mindset. I am passionate about mentoring team members, fostering strong client relationships, and helping organizations maximize the value of their Salesforce investments. My philosophy centers on continuous learning, technical excellence, and delivering solutions that create meaningful, lasting impact. Outside of work, I enjoy spending time with my family, practicing meditation, exploring new technologies, and fostering growth and well-being in both my personal and professional life.

Mahmoud Rageh is an IT and Engineering professional with over 8 years of experience across technology and engineering domains. He has built a strong foundation in technical operations and solutions delivery, working with a diverse portfolio of clients spanning the Middle East, Europe, and the United States. Since 2022, Mahmoud has expanded his expertise into the Salesforce ecosystem, earning 6 Salesforce certifications that reflect his commitment to excellence across the platform. His hands-on involvement in multiple Salesforce projects covers development, administration, and integration, demonstrating a deep understanding of CRM platforms and enterprise system connectivity. With a proven track record of collaborating with worldwide clients and navigating complex technical environments, Mahmoud brings a blend of broad IT knowledge and focused Salesforce proficiency to every engagement he undertakes.

Meet Becca Davis, a seasoned nonprofit leader with over 20 years of experience. As a co-founder and former executive director of the Coalition for Home Repair, a national network of over 100 nonprofits, Becca has a deep understanding of the unique challenges faced by nonprofit organizations. She holds a Master of Science in Nonprofit Management and is a certified Salesforce Administrator, Business Analyst, and Nonprofit Cloud Consultant. Becca is passionate about helping nonprofits become more efficient so that they can achieve their mission and make a bigger impact. In her free time, Becca volunteers with a regional women's giving circle and enjoys watching her son play basketball and daughter perform gymnastics and dance. She is also a proud pet owner of a cat and a very playful dog who occasionally make guest appearances during virtual meetings.

Meet Matthew Porter, a skilled Senior Consultant at Agile Cloud Consulting with a wealth of experience in Salesforce implementations. As a certified Salesforce administrator, Matt has been involved in numerous Salesforce and Salesforce application implementations since 2015, including Sales Cloud, Formstack, Conga Composer, KnowWho for Salesforce, and DocuSign. Matt specializes in working with environmental and economic development organizations, helping them design and develop new systems that deliver better analytical analysis and easier compliance reporting. He is passionate about helping organizations connect and organize disparate data sources to tell more effective and compelling stories. Matt holds a bachelor's degree in Sociology and Political Science from The College of Wooster and a Master’s degree in Rural Sociology. He lives in Philadelphia and enjoys spending his free time thinking about woodworking projects, even if he is unlikely to finish them. With his extensive knowledge and experience, Matt is dedicated to delivering exceptional solutions and helping organizations achieve their goals. He brings a unique perspective to every project, working closely with clients to understand their needs and delivering innovative solutions that drive long-term success.

Girish is a seasoned Salesforce professional with over 15 years in the Salesforce Consulting ecosystem, having worked with Salesforce's Professional Services and many major Tech consulting firms like Genpact, Accenture, Deloitte, Sapient. He enjoys bridging the gap between business and technology teams to solve complex problems and build scalable, customer-focused solutions. Over the years, he has led large transformation programs spanning strategy through delivery, with a strong focus on driving real business outcomes. Known for his collaborative and practical approach, Girish is passionate about mentoring teams, fostering innovation, and creating environments where people and ideas can thrive. When he's not architecting Salesforce solutions, Girish's favorite role is being a dad to his three-year-old daughter and exploring new places, cuisines and experiences with family.

Mahmoud Rageh is an IT and Engineering professional with over 8 years of experience across technology and engineering domains. He has built a strong foundation in technical operations and solutions delivery, working with a diverse portfolio of clients spanning the Middle East, Europe, and the United States. Since 2022, Mahmoud has expanded his expertise into the Salesforce ecosystem, earning 6 Salesforce certifications that reflect his commitment to excellence across the platform. His hands-on involvement in multiple Salesforce projects covers development, administration, and integration, demonstrating a deep understanding of CRM platforms and enterprise system connectivity. With a proven track record of collaborating with worldwide clients and navigating complex technical environments, Mahmoud brings a blend of broad IT knowledge and focused Salesforce proficiency to every engagement he undertakes.

Meet Scott Thompson, a Senior Cloud Consultant at Agile Cloud Consulting with over ten years of experience in Salesforce implementations. Scott began his journey in Salesforce as an accidental administrator in 2011 and has since played a crucial role in numerous implementations, end-user training, post go-live support, and managed services. Scott specializes in working with nonprofits and higher education institutions, helping them realize their missions through digital transformation. His expertise in understanding complex processes and guiding clients on the path to success has helped organizations such as MIT, Special Olympics International, CARE, University of Vermont, and Boys & Girls Clubs of America achieve their goals. Scott holds a bachelor's degree in Mass Communications from the University of Southern Mississippi and is a certified Salesforce professional with five certifications, including Administrator, Advanced Administrator, Platform Application Builder, Sales Cloud Consultant, and Nonprofit Cloud Consultant. Outside of work, Scott enjoys the great outdoors and can often be found on the Gulf of Mexico. With his extensive knowledge and experience, Scott is dedicated to delivering exceptional solutions and helping clients achieve long-term success.

Meet Nadia Nasim, a Senior Consultant with extensive experience as a Business Analyst, Salesforce Administrator, and Project Manager, with a strong background in providing C-level support. Nadia is a lifelong learner who is passionate about improving productivity and creating an impactful work environment. Nadia's expertise in Salesforce has enabled her to help numerous Non-Profits achieve their missions by finding ways to become more efficient and sustainable. She takes pride in delivering innovative solutions that meet the unique needs of her clients and help them achieve their goals. With her extensive knowledge and experience, Nadia is dedicated to providing exceptional support and helping organizations maximize their potential. She is committed to staying up-to-date with the latest trends and technologies in the industry to deliver innovative solutions that drive long-term success.

Meet Megan Malone Franklin, a highly skilled Senior Consultant at Agile Cloud Consulting with a decade of experience in nonprofit data management. Megan is a certified Salesforce Administrator and Nonprofit Cloud Consultant, passionate about empowering nonprofit teams with the data systems, structures, and skills they need to make a difference in the world. Megan brings a unique perspective to every project, working closely with clients to understand their needs and deliver innovative solutions that drive long-term success. She is committed to staying up-to-date with the latest trends and technologies in the industry, helping clients achieve their goals and maximize their impact. In her free time, Megan enjoys singing in choirs, teaching childbirth classes, and watching the wildlife in her Pittsburgh neighborhood with her wife and four-legged family members. With her expertise and passion, Megan is dedicated to delivering exceptional solutions and helping organizations achieve their missions.

Meet Julia Jamnejad, a Senior Consultant with over 15 years of experience in the non-profit sector. After working in member services, fundraising, event management, finance, and technology in nonprofits, Julia has been excited to apply these experiences, and nearly a decade of working with Salesforce, to help diverse organizations with their Salesforce implementations. Julia enjoys getting to know each organization's unique approach, solving their pain points, and helping to streamline processes. She's been a part of numerous projects revolving around fundraising, program management, grant-making, and impact measurement and prides herself on delivering elegant and scalable solutions. Originally from Germany, Julia has settled in Southern California with her spouse, kids, and pets. When not at her desk, she can mostly be found at kid's activities or enjoying LAs beaches or great food. Julia is a Salesforce Certified Administrator, Nonprofit Cloud Consultant, and Business Analyst and holds degrees in International Relations as well as a Master of Public Administration in Nonprofit Management. Agile Cloud Consul

Jordan is a Senior Consultant at Agile Cloud Consulting with six years of Salesforce Consulting experience. Jordan is an experienced Business Analyst with a specialty as a people oriented leader with a high level of team driven working style. He started his career working in the Agile Consulting space and decided to make a move to a more IT focused role and found himself loving the Salesforce industry. Jordan currently has 7 salesforce certifications including the following: Salesforce Certified Administrator Salesforce Certified Advanced Administrator Salesforce Certified Experience Cloud Consultant Salesforce Certified Field Service Consultant Salesforce Certified Platform App Builder Salesforce Certified Sales Cloud Consultant Salesforce Certified Service Cloud Consultant When not at his computer Jordan can be found in the Rocky Mountains either Snowboarding, Hiking, Camping, or Rock Climbing depending on the season.

James Markey is a Senior Consultant at Agile Cloud Consulting, helping nonprofit organizations and universities achieve their goals through the Salesforce platform. Based in Buffalo, NY, his consulting journey began as a student at the University at Buffalo, when he helped a local deaf-outreach charity set up their first single-user Salesforce org as part of a class project. Since then, he has gone on to lead Salesforce implementations for some of the most influential nonprofits and universities in North America, including Feeding America, Planned Parenthood, Lions Clubs International, Cornell University, and UCLA's Anderson School of Management. James is an expert in declarative automation, sharing and security models, and system administration best practices. When joining a project, he begins by identifying each client's distinct user personas and how they interact with the system, then frames all discovery, refinement, and solutioning around those user types to drive adoption and long-term success. He is equally well-versed in agile project management, partnering closely with PMs to design and manage the internal project systems that set client engagements up to succeed. James brings over six years of Salesforce consulting experience to the Agile Cloud Consulting team. He has designed and delivered solutions across fundraising, constituent management, grants management, AI analytics and predictions, and program management — among the many capabilities nonprofits and universities rely on every day.

Dennis is a Senior Salesforce Consultant and Business Analyst with end-to-end ownership of multi-cloud Salesforce implementations, specializing in Sales Cloud, Service Cloud, Nonprofit Success Pack (NPSP), and scalable Flow-based automation. He partners with business leaders to translate complex, ambiguous requirements into Salesforce solutions that drive efficiency, adoption, and measurable business outcomes. His work spans full lifecycle implementations, automation architecture, data governance, security design, and post-launch optimization across nonprofit, healthcare, retail, and enterprise environments. Dennis is known for designing Salesforce solutions that scale—favoring clean data models, modular Flow architecture, and thoughtful security frameworks. He takes pride in knowing not just how to build something in Salesforce, but why it should be built that way. With both consulting and in-house experience, Dennis is comfortable leading discovery sessions, writing solution designs, managing stakeholders, coordinating with architects and developers, and owning Salesforce as a strategic business platform. His core strengths include advanced Salesforce administration and Platform App Builder work, Flow automation design across record-triggered, screen, scheduled, and subflows, Sales Cloud, Service Cloud, and NPSP implementations, security model design across profiles, permission sets, and sharing, data quality and integration strategy, reporting and adoption metrics, and Agile delivery with UAT and release management. Dennis is 9x Salesforce Certified and a Certified ScrumMaster (CSM), an active Trailblazer Mentor and Salesforce community contributor with 15+ years in nonprofit and education—and a proud softball and ballet dad.

Meet Bamlak Haile, a seasoned Consultant with over 10 years of experience in business operations and ownership across four countries. He is a firm believer in the Japanese proverb "nanakorobi yaoki" which translates to "fall down seven times, stand up eight". Bamlak has extensive experience in stakeholder relationship management, business development, training and capacity building, marketing, and event logistics. He developed a passion for business success during his time managing businesses in Africa, and he excels in building the best processes to solve business issues and creating long-serving best practice alternatives. With a strong track record of success, Bamlak thrives in developing and implementing business strategies that drive growth and sustainability. He brings a wealth of knowledge and expertise to Agile Cloud Consulting, where he works closely with clients to deliver tailored solutions that meet their unique needs and goals. In his free time, Bamlak enjoys exploring new cultures and cuisines, reading books, and spending quality time with family and friends.

Obaid Hashmi is a Business Analyst at Agile Cloud Consulting with over eight years of experience leading Salesforce implementations across public sector, healthcare, and enterprise clients. His consulting background combines business analysis, hands-on Salesforce configuration, and stakeholder engagement to deliver CRM solutions that fit how teams actually work. A certified Salesforce Administrator and Business Analyst, Obaid works across Sales Cloud, Service Cloud, Health Cloud, Marketing Cloud, and Experience Cloud. He specializes in requirements gathering, process mapping, and translating business needs into working Salesforce functionality — including Flows, validation rules, reports and dashboards, profiles, permission sets, and role hierarchies. Obaid has delivered projects in both Agile and Waterfall environments, partnering closely with product managers, developers, and QA teams through every sprint. He is equally comfortable running UAT, leading user training, and driving adoption post go-live. His focus is on solutions that streamline operations and produce measurable business value for the clients he serves.

Michael Potavin brings nearly a decade of experience leading Salesforce implementations for nonprofits and foundations, translating complex organizational needs into scalable, sustainable technical solutions. His work centers on grantmaking and nonprofit operations, where he has designed and deployed custom grants management workflows that streamline how foundations run their programs and deliver measurable gains in efficiency. Michael is equally at home guiding organizations through the human side of change — leading CRM migrations, driving system adoption, and partnering closely with stakeholders to deliver training that builds lasting technical capability long after go-live.

I am Marketing Cloud Solution Consultant and 8x Salesforce Certified professional with 6+ years of hands-on Salesforce Marketing Cloud Engagement experience. Drawing from deep enterprise implementations at ASU EdPlus, one of the largest digital higher education programs in the US and multi-industry consulting experience at MST Solutions and Radixlink, I bring a blend of platform depth and business acumen. Skilled at translating complex marketing goals into scalable MCE solutions and Salesforce, designing multi-BU architectures, and guiding both technical teams and stakeholders from discovery through client handoff across Higher Education, Public Sector, Non-Profit, Manufacturing, and Retail.

Hi there! I’m Sheila, a Project Manager with 10+ years of project and program management experience across the healthcare, nonprofit, and higher education sectors. Now in the Salesforce ecosystem, I continue to work alongside mission-driven organizations and am passionate about building strong client relationships and delivering solutions that create meaningful impact. I enjoy working closely with clients, stakeholders, and technical teams to turn ideas into effective solutions, ensuring each project is aligned with their goals and sets them up for long-term success. I’m especially passionate about taking a human-centered approach to my work—designing systems and processes that not only improve operations, but truly support the people using them. I hold Salesforce Administrator and Business Analyst certifications and am a Certified ScrumMaster®. I’m also bilingual in English and Spanish and enjoy working in collaborative, mission-driven environments. I’m based in NYC, where I live with my family. Outside of work, I enjoy baking, exploring new restaurants and places to visit, spending time with my family, and learning about different cultures.

Emad Ezzo is the Vice President of Delivery at Agile Egypt, where he leads Salesforce delivery and configuration teams. He oversees consultants and project managers, ensuring projects are delivered on time, to the highest standards, and with measurable business impact. With more than 25 years of experience across IT domains—including infrastructure, ERP, CRM, and cloud solutions—Emad blends technical knowledge with strong business development expertise. He has built strategies that connect delivery excellence with growth opportunities, helping organizations strengthen customer relationships, expand market reach, and achieve sustainable success. A certified Salesforce professional with 10+ credentials—including Sales Cloud, Service Cloud, Pardot, and Education Cloud—Emad is known for bridging strategy and execution. He has guided organizations through complex Salesforce transformations, built trusted client partnerships, and delivered scalable, cost-effective solutions. Dedicated to enabling growth, Emad helps businesses streamline operations and maximize the value of their Salesforce investment

Mohamed Medhat is an accomplished professional with more than 17 years of experience in management, operations, safety, and security. He has served in both the government sector and international missions, including two years under the United Nations flag . Mohamed holds a Master’s portfolio enriched by two diplomas in Crisis Management from the American University in Cairo and a Diploma in Cybercrime Security, reflecting his deep expertise in resilience, crisis handling, and digital security. Expanding his horizons, Mohamed has developed strong knowledge of the Salesforce ecosystem and is a proud 3x Salesforce Certified professional. Known for his analytical mindset and operational leadership, he is building a solid reputation as a capable Salesforce Administrator with the potential to drive impactful solutions and support organizational growth. His unique combination of global security expertise and technical CRM knowledge makes him both versatile and future-ready.

With a solid track record and 11x certifications under my belt, I bring a blend of technical expertise and business-focused thinking to every project. I have an answer to every question and a solution for every problem ! ,,Whether you're starting fresh or untangling a complex project, I'm here to deliver results that make sense for your business. I focus on optimization, simplicity, and impact, not just delivering solutions, but improving the way your team works.

Skilled at turning complex Salesforce orgs into tidy, efficient systems, Mohamed Abdelgaber focuses on designing clear processes, sensible data models, and repeatable automations that reduce friction and help teams scale. Committed to the nonprofit sector, he is a collaborative team player who brings a methodical, documentation-first approach and prioritizes practical, repeatable improvements. Seldom shy about technical challenges, Mohamed solves problems with code both inside and outside Salesforce, pursues AI research to explore intelligent Agents that can do his work, and keeps a diary to reflect and refine ideas; outside work he enjoys long walks and sightseeing, which help him recharge, notice patterns, and spark practical solutions.

Heba Mohamed enjoys building Salesforce CRM systems that actually make life easier for teams. She focuses on creating organized setups, smart automations, and detailed processes that keep things running smoothly. Helpful and easy to work with, Heba makes sure everyone feels supported while using the system. She carefully tests her work to be sure the CRM runs the way it should and delivers real value. Most of the time she relies on flows design, but when needed, she’s ready to roll up her sleeves and write code to bring ideas to life. Outside of work, she recharges her energy through music, watching movies, and playing ping pong, which help her relax and spark fresh ideas.

I'm a Systems and Biomedical Engineer with a strong foundation in software development and databases. I combine practical Salesforce expertise with hands-on experience in automation, data modeling, and security implementation. I specialize in designing complex, scalable flows and apply a developer's mindset when managing deployments using tools like VS Code and SFDX. I work effectively in Agile environments, consistently delivering reliable, high-impact solutions that drive business value.

Rowan Borham is a Junior Salesforce Consultant with a passion for building innovative CRM solutions and continuously expanding her expertise within the Salesforce ecosystem. She has hands-on experience with Salesforce Administration and a solid foundation in Apex development and Salesforce customization. Rowan is also a Salesforce Marketing Cloud Specialist, combining technical knowledge with customer-focused thinking to deliver impactful solutions. As an ITI graduate, she is committed to continuous learning and professional growth. She enjoys collaborating with teams, interacting with people, and helping others solve challenges. Beyond her professional career, Rowan loves traveling and exploring new places and experiences. She is passionate about drawing as a creative outlet and actively volunteers in animal rescue initiatives, reflecting her commitment to making a positive impact both professionally and personally.

Meet Peter Santamaria, our Manager, Data Delivery with over a decade of experience as an independent consultant for small and medium businesses. Peter specializes in data management and business process automation, and has also developed a broad skill set including full-stack and API development, as well as systems administration. With experience in a wide range of data storage systems, including traditional RDBMSs and NoSQL data stores, Peter is well-versed in programming and scripting languages, and understands both object oriented and functional programming paradigms. He works primarily within Linux systems and is comfortable with their use and administration in a cloud computing environment. In addition to being adept at SQL, Peter is also skilled in interacting with APIs and data integration. He is confident in supporting and managing a client’s data, regardless of the format it originates in. Peter takes pride in empowering clients to find new insights into their business and organization through fresh perspectives and analysis of existing data.

Meet Todd Gorman, Agile Cloud Consulting's Senior Data Specialist with over a decade of experience working closely with nonprofits. Todd started his journey as an end user and eventually transitioned into a technical data role. Before joining our team, he primarily worked with a small team delivering fundraising services to large nonprofits, helping them to raise millions annually, expand and retain donors. Todd has a deep understanding of the luxury and power of raw data. Whether it's managing expansive databases, building complex automations, or transforming large swaths of data, he has the expertise to meet the needs and enhance the capacity of large and small organizations. Todd is a firm believer in honesty and dedication and is committed to addressing large-scale, organization-wide challenges. Outside of work, Todd enjoys hiking and exploring nature with his family, as well as watching and playing soccer.

Meet Andrew Cloud, our Data Specialist, with a rich background spanning over a decade in supporting educators and a dedicated five years addressing the technological needs of the non-profit sector. His expertise in Salesforce CRM, developed through projects with NGOConnect and NonProfit Success Pack, equips him to assist organizations in enhancing their business processes. Andrew excels in executing streamlined data migrations and in the seamless integration of diverse platforms to achieve synergistic functionality. Andrew is a staunch advocate for continuous learning, a principle that informs his roles as a husband, father, friend, and dedicated team member. He believes that constant learning is crucial to stay ahead in a rapidly changing world. Outside of work, Andrew is actively involved with F3, a national fitness community, and has been the President of his bowling league for more than a decade. His passion for the outdoors is reflected in his love for hiking and the quality time he spends with his family, highlighting his well-rounded and enthusiastic nature.

Meet Timothy Ay, the Chief Technology Officer at Agile Cloud Consulting, who brings with him over 30 years of experience in the field of IT. His passion lies in not just implementing new technologies but also helping organizations adjust their processes and mindsets to make the most of their technology investments. Timothy has served in various capacities in for-profit, non-profit, and higher education organizations, including a stint as the Chief Technology Officer at Villanova University. He has also helped numerous non-profit and higher education organizations leverage Salesforce during his tenure at roundCorner. In his current role at Agile Cloud Consulting, Timothy collaborates with organizations of all sizes to implement new technologies that help drive their mission, streamline their operations, and develop new capabilities to tackle the challenges of our ever-changing digital world. An agent of change, Timothy has also served as an adjunct faculty member at Villanova University’s School of Business and Computing Science for more than 30 years. This allows him to combine his experience as a technologist with his love of teaching and provide his students with practical, real-world experiences that prepare them for life after graduation. Timothy has several certifications, including the Certified Salesforce Administrator and Certified Nonprofit Cloud Consultant. He is well-versed in areas such as business analysis, solution architecture, enterprise architecture, Agile methodology, product development, system integration, leading development teams, strategic planning, and budgeting

Greg Starr is an accomplished executive with over 30 years of experience in project portfolio management and technology consulting, specializing in digital transformation, CRM, and cloud-based solutions. As Senior Vice President of Delivery at Agile Cloud Consulting, Greg leads the delivery of innovative technology solutions that drive business value for clients. Over the last 11 years, Greg has been instrumental in refining delivery processes and scaling Salesforce partner consulting practices. Before joining Agile Cloud, he led Salesforce consulting practices at Skience and Acumen Solutions. At Skience, Greg grew the Salesforce consulting unit to support a 3x increase in business, while implementing processes to manage large-scale, complex enterprise transformations for financial services clients. His leadership was key in improving client retention and positioning Skience as a leading CRM solutions provider in the wealth management sector. At Acumen Solutions, Greg served as Managing Director for the nonprofit sector, where he drove significant growth and solidified the firm as a premier Salesforce.org partner. His initiatives helped make the nonprofit vertical Acumen’s second-largest industry segment, fostering strategic partnerships within the nonprofit community. Earlier in his career, Greg held leadership roles at Capital One and Freddie Mac, where he managed large-scale projects that transformed operations and enhanced service delivery. Notably, at Freddie Mac, he directed a major technology transformation during the housing crisis, improving operational efficiency and infrastructure to handle the overwhelming default and foreclosure volume. His career began at Accenture, where he honed his expertise in CRM system integration and project management. A graduate of the University of Michigan’s Ross School of Business with distinction in Finance, Greg also holds certifications in project management and change management. His intellectual curiosity continues to fuel his leadership in driving impactful, customer-centric consulting solutions.

Dylan Ebersole brings over a decade of Salesforce consulting and leadership experience to Agile Cloud Consulting, having driven transformative Salesforce solutions across nonprofit, higher education, and corporate sectors. He excels in guiding teams through complex Salesforce implementations, leveraging his extensive expertise in Salesforce platform customization, agile project management, and strategic client collaboration. With 12 Salesforce certifications and two scrum certifications, he is committed to delivering impactful digital transformation. Dylan approaches his work with a collaborative mindset, wearing a supportive hat to bridge goals and foster teamwork, both within his team and with clients. His philosophy centers on helping others succeed, believing that shared success benefits all stakeholders. Outside of work, Dylan resides in Arizona with his wife, two sons, a dog, and two cats. A former Washington State native, he has since embraced the Southwest lifestyle, enjoying soccer (both watching and coaching his boys), game nights, and hiking adventures.

Sarah Jo brings over a decade of leadership experience at the intersection of nonprofit impact and technology consulting. As the Director of the PMO at Agile, she leads efforts to ensure project excellence across the organization. With nine years in the Salesforce ecosystem, Sarah Jo has a proven track record of scaling high-performing teams, delivering complex enterprise solutions, and fostering strategic partnerships that unlock value through smart technology. She's passionate about helping mission-driven organizations solve tough business challenges with scalable, thoughtful solutions. A project manager at heart, Sarah Jo thrives in coaching and mentorship roles. She’s always looking for efficient, organized ways to simplify work—making it more effective, more human, and ultimately more enjoyable—so individuals and organizations can focus on what really matters: their mission. Based in Philadelphia, she lives with her husband, dog, and a rotating cast of foster pups. Outside of work, you’ll find her hiking, running, reading, or eating (but not cooking!) delicious food.

Meet Becca Davis, a seasoned nonprofit leader with over 20 years of experience. As a co-founder and former executive director of the Coalition for Home Repair, a national network of over 100 nonprofits, Becca has a deep understanding of the unique challenges faced by nonprofit organizations. She holds a Master of Science in Nonprofit Management and is a certified Salesforce Administrator, Business Analyst, and Nonprofit Cloud Consultant. Becca is passionate about helping nonprofits become more efficient so that they can achieve their mission and make a bigger impact. In her free time, Becca volunteers with a regional women's giving circle and enjoys watching her son play basketball and daughter perform gymnastics and dance. She is also a proud pet owner of a cat and a very playful dog who occasionally make guest appearances during virtual meetings.

Meet Peter Santamaria, our Manager, Data Delivery with over a decade of experience as an independent consultant for small and medium businesses. Peter specializes in data management and business process automation, and has also developed a broad skill set including full-stack and API development, as well as systems administration. With experience in a wide range of data storage systems, including traditional RDBMSs and NoSQL data stores, Peter is well-versed in programming and scripting languages, and understands both object oriented and functional programming paradigms. He works primarily within Linux systems and is comfortable with their use and administration in a cloud computing environment. In addition to being adept at SQL, Peter is also skilled in interacting with APIs and data integration. He is confident in supporting and managing a client’s data, regardless of the format it originates in. Peter takes pride in empowering clients to find new insights into their business and organization through fresh perspectives and analysis of existing data.

Meet Tierney Drummond, a Support Analyst at Agile Cloud Consulting with a passion for resolving Salesforce issues and helping users utilize the platform effectively. With a diverse background that includes managing an SFDC org for a non-profit, Tierney brings valuable experience and knowledge to the team. She holds a BA from Baruch College in New York, and splits her time between the plains of Wichita, KS and the beaches of Cartagena, Colombia with her husband and new baby boy.

Meet Madhu Gadireddy, Seinor Technical Architect at Agile Cloud Consulting. With over 20 years of experience in the CRM software industry, Madhu has held various positions such as Sales Engineer, Principal Consultant, Development Team Lead, and Solutions Architect for leading companies such as Oracle, roundCorner, and Salesforce. Today, Madhu leverages his technical knowledge and vision to focus on the functionality, performance, and scalability of a client’s technologies. He deeply understands each client’s unique business needs, drives decisions, and collaborates with them to design scalable Salesforce solutions. As a strategic and hands-on Senior Technical Architect at Agile Cloud Consulting, he continues to be involved in the design, development, and implementation of Salesforce solutions. Madhu is passionate about using sophisticated technology to improve day-to-day operations and has spent the past seven years implementing Salesforce solutions for enterprise non-profit organizations, enabling them to make a greater impact in the world. Madhu holds a degree in Engineering from Bangalore University and has four Salesforce certifications, including Certified Salesforce Administrator, Certified Nonprofit Cloud Consultant, Certified Platform App Builder, and Certified Community Cloud Consultant. Madhu's areas of expertise include requirement and process analysis, designing scalable Salesforce solutions, integration solutions using middleware, process optimizations, performance tuning, and Agile methodology. With his vast experience and knowledge, Madhu is committed to helping organizations make the most of their technology investments and achieve their business objectives.

Meet Shailendra S Revankar, a seasoned professional with 25+ years of expertise in Enterprise Business Systems, specializing in CRM solutions and strategic project leadership. Adept at driving high-impact projects across diverse industries, including High-tech, Telecom, Financial, Insurance, and Retail/e-commerce. Proven ability to collaborate with executives and business leaders to define objectives, develop roadmaps, and ensure alignment with organizational goals. Expert in Salesforce Sales and Field Service Cloud integrations, enhancing platform functionalities and streamlining business processes. Comprehensive knowledge of ERP technologies, order management, and billing systems, enabling optimized operations and financial management. Skilled in leveraging integration technologies, to ensure seamless system interoperability. Proficient in agile methodologies, with a track record of managing cross-functional teams to deliver iterative solutions that drive business value. Known for fostering collaboration, improving adaptability, and ensuring successful outcomes through innovative problem-solving and execution excellence. A meditation teacher and a student.

Meet Mustafa Jhabuawala, a highly skilled Technical Architect with over 9 years of experience in IT. Mustafa has a proven track record of helping organizations grow and achieve automation using Salesforce CRM and other technology stacks, including .Net, SharePoint, Kentico, and multiple UI frameworks. With his expertise in Salesforce, Mustafa has become an active member of the Salesforce community and has been recognized as a Lightning Champion. He is passionate about staying up-to-date with the latest trends and technologies in the industry to provide innovative solutions to his clients. Mustafa's certifications include Salesforce Certified Platform Developer I, and he specializes in areas such as Requirement Analysis, Design, More Clicks Less Code Approach, Clean Code, Scalable Solutions, Lightning Development, and UI Design. With his wealth of experience and expertise, Mustafa is dedicated to delivering high-quality solutions that meet the unique needs of his clients. He brings a unique perspective to every project, working closely with clients to understand their business goals and objectives and delivering effective solutions that drive long-term success.

Meet Dan Reider, a Principal Solution Architect at Agile Cloud Consulting and an experienced Salesforce expert. Dan's journey in Salesforce.com began when he implemented the Salesforce.org Nonprofit Starter Pack (now known as the Nonprofit Success Pack) at The American College of Financial Services. With over a decade of experience, Dan has held integral roles such as Business Analyst, Senior Consultant, Project Manager, and Solutions Architect, serving clients in both non-profit and for-profit sectors. He has worked with major non-profit organizations such as Girl Scouts of the USA, Open Society Foundations, Feeding America, ASPCA, and The Salvation Army, along with higher education institutions like Westmont College, Rhodes College, and the College of William & Mary. After the acquisition of roundCorner, a Salesforce Platinum ISV Partner, by Salesforce in 2019, Dan joined Agile Cloud Consulting, where he continues to work with Sharif Shaalan and Timothy Ay to provide custom Salesforce solutions to clients. Dan holds degrees in Business Administration and Management from Drexel University and The American College. He is an expert in areas such as Business Analysis, Solution Architecture, Implementation and Configuration, Product Development, System Integration, User Training, Documentation, Agile Methodology, and Project Management. With his extensive knowledge and experience, Dan is dedicated to delivering exceptional solutions and helping clients achieve their goals.

Meet Matthew Porter, a skilled Senior Consultant at Agile Cloud Consulting with a wealth of experience in Salesforce implementations. As a certified Salesforce administrator, Matt has been involved in numerous Salesforce and Salesforce application implementations since 2015, including Sales Cloud, Formstack, Conga Composer, KnowWho for Salesforce, and DocuSign. Matt specializes in working with environmental and economic development organizations, helping them design and develop new systems that deliver better analytical analysis and easier compliance reporting. He is passionate about helping organizations connect and organize disparate data sources to tell more effective and compelling stories. Matt holds a bachelor's degree in Sociology and Political Science from The College of Wooster and a Master’s degree in Rural Sociology. He lives in Philadelphia and enjoys spending his free time thinking about woodworking projects, even if he is unlikely to finish them. With his extensive knowledge and experience, Matt is dedicated to delivering exceptional solutions and helping organizations achieve their goals. He brings a unique perspective to every project, working closely with clients to understand their needs and delivering innovative solutions that drive long-term success.

Meet Moe Fattah, a Solution Architect at Agile Cloud Consulting with a strong interest in cloud technology. Moe began his Salesforce journey at 18 while working at T-Mobile, where he used custom Salesforce solutions from his retail to enterprise sales journey over a span of 10 years. It was Sharif who introduced Moe to the backend and ecosystem of Salesforce, which led to an instant synergy. Moe has navigated through the ecosystem in various roles: as an admin, consultant, Salesforce SME, engineering manager, and solution architect. He is passionate about delivering the most value to organizations by ensuring their Salesforce strategy and execution are aligned with their goals. With experience as both an end-user and a member of the technical team, Moe brings a unique strategic perspective to his assessments and implementations.

Girish is a seasoned Salesforce professional with over 15 years in the Salesforce Consulting ecosystem, having worked with Salesforce's Professional Services and many major Tech consulting firms like Genpact, Accenture, Deloitte, Sapient. He enjoys bridging the gap between business and technology teams to solve complex problems and build scalable, customer-focused solutions. Over the years, he has led large transformation programs spanning strategy through delivery, with a strong focus on driving real business outcomes. Known for his collaborative and practical approach, Girish is passionate about mentoring teams, fostering innovation, and creating environments where people and ideas can thrive. When he's not architecting Salesforce solutions, Girish's favorite role is being a dad to his three-year-old daughter and exploring new places, cuisines and experiences with family.

Meet Scott Thompson, a Senior Cloud Consultant at Agile Cloud Consulting with over ten years of experience in Salesforce implementations. Scott began his journey in Salesforce as an accidental administrator in 2011 and has since played a crucial role in numerous implementations, end-user training, post go-live support, and managed services. Scott specializes in working with nonprofits and higher education institutions, helping them realize their missions through digital transformation. His expertise in understanding complex processes and guiding clients on the path to success has helped organizations such as MIT, Special Olympics International, CARE, University of Vermont, and Boys & Girls Clubs of America achieve their goals. Scott holds a bachelor's degree in Mass Communications from the University of Southern Mississippi and is a certified Salesforce professional with five certifications, including Administrator, Advanced Administrator, Platform Application Builder, Sales Cloud Consultant, and Nonprofit Cloud Consultant. Outside of work, Scott enjoys the great outdoors and can often be found on the Gulf of Mexico. With his extensive knowledge and experience, Scott is dedicated to delivering exceptional solutions and helping clients achieve long-term success.

Meet Nadia Nasim, a Senior Consultant with extensive experience as a Business Analyst, Salesforce Administrator, and Project Manager, with a strong background in providing C-level support. Nadia is a lifelong learner who is passionate about improving productivity and creating an impactful work environment. Nadia's expertise in Salesforce has enabled her to help numerous Non-Profits achieve their missions by finding ways to become more efficient and sustainable. She takes pride in delivering innovative solutions that meet the unique needs of her clients and help them achieve their goals. With her extensive knowledge and experience, Nadia is dedicated to providing exceptional support and helping organizations maximize their potential. She is committed to staying up-to-date with the latest trends and technologies in the industry to deliver innovative solutions that drive long-term success.

Meet Megan Malone Franklin, a highly skilled Senior Consultant at Agile Cloud Consulting with a decade of experience in nonprofit data management. Megan is a certified Salesforce Administrator and Nonprofit Cloud Consultant, passionate about empowering nonprofit teams with the data systems, structures, and skills they need to make a difference in the world. Megan brings a unique perspective to every project, working closely with clients to understand their needs and deliver innovative solutions that drive long-term success. She is committed to staying up-to-date with the latest trends and technologies in the industry, helping clients achieve their goals and maximize their impact. In her free time, Megan enjoys singing in choirs, teaching childbirth classes, and watching the wildlife in her Pittsburgh neighborhood with her wife and four-legged family members. With her expertise and passion, Megan is dedicated to delivering exceptional solutions and helping organizations achieve their missions.

Meet Julia Jamnejad, a Senior Consultant with over 15 years of experience in the non-profit sector. After working in member services, fundraising, event management, finance, and technology in nonprofits, Julia has been excited to apply these experiences, and nearly a decade of working with Salesforce, to help diverse organizations with their Salesforce implementations. Julia enjoys getting to know each organization's unique approach, solving their pain points, and helping to streamline processes. She's been a part of numerous projects revolving around fundraising, program management, grant-making, and impact measurement and prides herself on delivering elegant and scalable solutions. Originally from Germany, Julia has settled in Southern California with her spouse, kids, and pets. When not at her desk, she can mostly be found at kid's activities or enjoying LAs beaches or great food. Julia is a Salesforce Certified Administrator, Nonprofit Cloud Consultant, and Business Analyst and holds degrees in International Relations as well as a Master of Public Administration in Nonprofit Management. Agile Cloud Consul

Jordan is a Senior Consultant at Agile Cloud Consulting with six years of Salesforce Consulting experience. Jordan is an experienced Business Analyst with a specialty as a people oriented leader with a high level of team driven working style. He started his career working in the Agile Consulting space and decided to make a move to a more IT focused role and found himself loving the Salesforce industry. Jordan currently has 7 salesforce certifications including the following: Salesforce Certified Administrator Salesforce Certified Advanced Administrator Salesforce Certified Experience Cloud Consultant Salesforce Certified Field Service Consultant Salesforce Certified Platform App Builder Salesforce Certified Sales Cloud Consultant Salesforce Certified Service Cloud Consultant When not at his computer Jordan can be found in the Rocky Mountains either Snowboarding, Hiking, Camping, or Rock Climbing depending on the season.

James Markey is a Senior Consultant at Agile Cloud Consulting, helping nonprofit organizations and universities achieve their goals through the Salesforce platform. Based in Buffalo, NY, his consulting journey began as a student at the University at Buffalo, when he helped a local deaf-outreach charity set up their first single-user Salesforce org as part of a class project. Since then, he has gone on to lead Salesforce implementations for some of the most influential nonprofits and universities in North America, including Feeding America, Planned Parenthood, Lions Clubs International, Cornell University, and UCLA's Anderson School of Management. James is an expert in declarative automation, sharing and security models, and system administration best practices. When joining a project, he begins by identifying each client's distinct user personas and how they interact with the system, then frames all discovery, refinement, and solutioning around those user types to drive adoption and long-term success. He is equally well-versed in agile project management, partnering closely with PMs to design and manage the internal project systems that set client engagements up to succeed. James brings over six years of Salesforce consulting experience to the Agile Cloud Consulting team. He has designed and delivered solutions across fundraising, constituent management, grants management, AI analytics and predictions, and program management — among the many capabilities nonprofits and universities rely on every day.

Dennis is a Senior Salesforce Consultant and Business Analyst with end-to-end ownership of multi-cloud Salesforce implementations, specializing in Sales Cloud, Service Cloud, Nonprofit Success Pack (NPSP), and scalable Flow-based automation. He partners with business leaders to translate complex, ambiguous requirements into Salesforce solutions that drive efficiency, adoption, and measurable business outcomes. His work spans full lifecycle implementations, automation architecture, data governance, security design, and post-launch optimization across nonprofit, healthcare, retail, and enterprise environments. Dennis is known for designing Salesforce solutions that scale—favoring clean data models, modular Flow architecture, and thoughtful security frameworks. He takes pride in knowing not just how to build something in Salesforce, but why it should be built that way. With both consulting and in-house experience, Dennis is comfortable leading discovery sessions, writing solution designs, managing stakeholders, coordinating with architects and developers, and owning Salesforce as a strategic business platform. His core strengths include advanced Salesforce administration and Platform App Builder work, Flow automation design across record-triggered, screen, scheduled, and subflows, Sales Cloud, Service Cloud, and NPSP implementations, security model design across profiles, permission sets, and sharing, data quality and integration strategy, reporting and adoption metrics, and Agile delivery with UAT and release management. Dennis is 9x Salesforce Certified and a Certified ScrumMaster (CSM), an active Trailblazer Mentor and Salesforce community contributor with 15+ years in nonprofit and education—and a proud softball and ballet dad.

Meet Bamlak Haile, a seasoned Consultant with over 10 years of experience in business operations and ownership across four countries. He is a firm believer in the Japanese proverb "nanakorobi yaoki" which translates to "fall down seven times, stand up eight". Bamlak has extensive experience in stakeholder relationship management, business development, training and capacity building, marketing, and event logistics. He developed a passion for business success during his time managing businesses in Africa, and he excels in building the best processes to solve business issues and creating long-serving best practice alternatives. With a strong track record of success, Bamlak thrives in developing and implementing business strategies that drive growth and sustainability. He brings a wealth of knowledge and expertise to Agile Cloud Consulting, where he works closely with clients to deliver tailored solutions that meet their unique needs and goals. In his free time, Bamlak enjoys exploring new cultures and cuisines, reading books, and spending quality time with family and friends.

Obaid Hashmi is a Business Analyst at Agile Cloud Consulting with over eight years of experience leading Salesforce implementations across public sector, healthcare, and enterprise clients. His consulting background combines business analysis, hands-on Salesforce configuration, and stakeholder engagement to deliver CRM solutions that fit how teams actually work. A certified Salesforce Administrator and Business Analyst, Obaid works across Sales Cloud, Service Cloud, Health Cloud, Marketing Cloud, and Experience Cloud. He specializes in requirements gathering, process mapping, and translating business needs into working Salesforce functionality — including Flows, validation rules, reports and dashboards, profiles, permission sets, and role hierarchies. Obaid has delivered projects in both Agile and Waterfall environments, partnering closely with product managers, developers, and QA teams through every sprint. He is equally comfortable running UAT, leading user training, and driving adoption post go-live. His focus is on solutions that streamline operations and produce measurable business value for the clients he serves.

Michael Potavin brings nearly a decade of experience leading Salesforce implementations for nonprofits and foundations, translating complex organizational needs into scalable, sustainable technical solutions. His work centers on grantmaking and nonprofit operations, where he has designed and deployed custom grants management workflows that streamline how foundations run their programs and deliver measurable gains in efficiency. Michael is equally at home guiding organizations through the human side of change — leading CRM migrations, driving system adoption, and partnering closely with stakeholders to deliver training that builds lasting technical capability long after go-live.

I am Marketing Cloud Solution Consultant and 8x Salesforce Certified professional with 6+ years of hands-on Salesforce Marketing Cloud Engagement experience. Drawing from deep enterprise implementations at ASU EdPlus, one of the largest digital higher education programs in the US and multi-industry consulting experience at MST Solutions and Radixlink, I bring a blend of platform depth and business acumen. Skilled at translating complex marketing goals into scalable MCE solutions and Salesforce, designing multi-BU architectures, and guiding both technical teams and stakeholders from discovery through client handoff across Higher Education, Public Sector, Non-Profit, Manufacturing, and Retail.

Meet Brittany Carr, a talented Project Manager and Senior Consultant at Agile Cloud Consulting with a strong background in Higher Education and Nonprofits. Brittany began her Salesforce career at Kent State University, where she successfully implemented Service Cloud and Experience Cloud. With her expertise in Salesforce, Brittany transitioned into a full-time consulting role, where she has implemented a diverse portfolio of Salesforce applications for higher education, including third-party and ISV partner solutions. She is also skilled in gathering requirements, documenting business processes, and creating flow diagrams to represent complex business processes. Brittany holds a Bachelor of Science in Journalism from Ohio University and is certified in change management from Kent State University. She is also a certified Salesforce professional with two Salesforce Certifications. With her extensive knowledge and experience, Brittany is committed to delivering exceptional solutions and helping clients achieve their goals. She brings a unique perspective to every project, working closely with stakeholders to understand their needs and delivering innovative solutions that drive long-term success.

Casey has spent her career working in the nonprofit technology space, focusing on system implementation and change management. With more than 10 years working alongside nonprofits as they make system changes, she has extensive experience in project management as a consultant, but also as a client. Her superpower is to come alongside nonprofits, understand their process, and support their change management and ensure a successful transition. Casey started her career in the nonprofit fundraising and volunteer management space working in housing organizations in Chicago. She looks for a new puzzle to solve each day and looks for creative solutions. A native Midwesterner, she relocated to Seattle and spends her free time with her family in nature - camping, hiking and appreciating living so close to the mountains. On rainy days she loves a good book or finishing a puzzle.

Meet Todd Gorman, Agile Cloud Consulting's Senior Data Specialist with over a decade of experience working closely with nonprofits. Todd started his journey as an end user and eventually transitioned into a technical data role. Before joining our team, he primarily worked with a small team delivering fundraising services to large nonprofits, helping them to raise millions annually, expand and retain donors. Todd has a deep understanding of the luxury and power of raw data. Whether it's managing expansive databases, building complex automations, or transforming large swaths of data, he has the expertise to meet the needs and enhance the capacity of large and small organizations. Todd is a firm believer in honesty and dedication and is committed to addressing large-scale, organization-wide challenges. Outside of work, Todd enjoys hiking and exploring nature with his family, as well as watching and playing soccer.

Meet Andrew Cloud, our Data Specialist, with a rich background spanning over a decade in supporting educators and a dedicated five years addressing the technological needs of the non-profit sector. His expertise in Salesforce CRM, developed through projects with NGOConnect and NonProfit Success Pack, equips him to assist organizations in enhancing their business processes. Andrew excels in executing streamlined data migrations and in the seamless integration of diverse platforms to achieve synergistic functionality. Andrew is a staunch advocate for continuous learning, a principle that informs his roles as a husband, father, friend, and dedicated team member. He believes that constant learning is crucial to stay ahead in a rapidly changing world. Outside of work, Andrew is actively involved with F3, a national fitness community, and has been the President of his bowling league for more than a decade. His passion for the outdoors is reflected in his love for hiking and the quality time he spends with his family, highlighting his well-rounded and enthusiastic nature.

Emad Ezzo is the Vice President of Delivery at Agile Egypt, where he leads Salesforce delivery and configuration teams. He oversees consultants and project managers, ensuring projects are delivered on time, to the highest standards, and with measurable business impact. With more than 25 years of experience across IT domains—including infrastructure, ERP, CRM, and cloud solutions—Emad blends technical knowledge with strong business development expertise. He has built strategies that connect delivery excellence with growth opportunities, helping organizations strengthen customer relationships, expand market reach, and achieve sustainable success. A certified Salesforce professional with 10+ credentials—including Sales Cloud, Service Cloud, Pardot, and Education Cloud—Emad is known for bridging strategy and execution. He has guided organizations through complex Salesforce transformations, built trusted client partnerships, and delivered scalable, cost-effective solutions. Dedicated to enabling growth, Emad helps businesses streamline operations and maximize the value of their Salesforce investment

Mohamed Medhat is an accomplished professional with more than 17 years of experience in management, operations, safety, and security. He has served in both the government sector and international missions, including two years under the United Nations flag . Mohamed holds a Master’s portfolio enriched by two diplomas in Crisis Management from the American University in Cairo and a Diploma in Cybercrime Security, reflecting his deep expertise in resilience, crisis handling, and digital security. Expanding his horizons, Mohamed has developed strong knowledge of the Salesforce ecosystem and is a proud 3x Salesforce Certified professional. Known for his analytical mindset and operational leadership, he is building a solid reputation as a capable Salesforce Administrator with the potential to drive impactful solutions and support organizational growth. His unique combination of global security expertise and technical CRM knowledge makes him both versatile and future-ready.

With a solid track record and 11x certifications under my belt, I bring a blend of technical expertise and business-focused thinking to every project. I have an answer to every question and a solution for every problem ! ,,Whether you're starting fresh or untangling a complex project, I'm here to deliver results that make sense for your business. I focus on optimization, simplicity, and impact, not just delivering solutions, but improving the way your team works.

Skilled at turning complex Salesforce orgs into tidy, efficient systems, Mohamed Abdelgaber focuses on designing clear processes, sensible data models, and repeatable automations that reduce friction and help teams scale. Committed to the nonprofit sector, he is a collaborative team player who brings a methodical, documentation-first approach and prioritizes practical, repeatable improvements. Seldom shy about technical challenges, Mohamed solves problems with code both inside and outside Salesforce, pursues AI research to explore intelligent Agents that can do his work, and keeps a diary to reflect and refine ideas; outside work he enjoys long walks and sightseeing, which help him recharge, notice patterns, and spark practical solutions.

Heba Mohamed enjoys building Salesforce CRM systems that actually make life easier for teams. She focuses on creating organized setups, smart automations, and detailed processes that keep things running smoothly. Helpful and easy to work with, Heba makes sure everyone feels supported while using the system. She carefully tests her work to be sure the CRM runs the way it should and delivers real value. Most of the time she relies on flows design, but when needed, she’s ready to roll up her sleeves and write code to bring ideas to life. Outside of work, she recharges her energy through music, watching movies, and playing ping pong, which help her relax and spark fresh ideas.

I'm a Systems and Biomedical Engineer with a strong foundation in software development and databases. I combine practical Salesforce expertise with hands-on experience in automation, data modeling, and security implementation. I specialize in designing complex, scalable flows and apply a developer's mindset when managing deployments using tools like VS Code and SFDX. I work effectively in Agile environments, consistently delivering reliable, high-impact solutions that drive business value.

Rowan Borham is a Junior Salesforce Consultant with a passion for building innovative CRM solutions and continuously expanding her expertise within the Salesforce ecosystem. She has hands-on experience with Salesforce Administration and a solid foundation in Apex development and Salesforce customization. Rowan is also a Salesforce Marketing Cloud Specialist, combining technical knowledge with customer-focused thinking to deliver impactful solutions. As an ITI graduate, she is committed to continuous learning and professional growth. She enjoys collaborating with teams, interacting with people, and helping others solve challenges. Beyond her professional career, Rowan loves traveling and exploring new places and experiences. She is passionate about drawing as a creative outlet and actively volunteers in animal rescue initiatives, reflecting her commitment to making a positive impact both professionally and personally.

Greg Starr is an accomplished executive with over 30 years of experience in project portfolio management and technology consulting, specializing in digital transformation, CRM, and cloud-based solutions. As Senior Vice President of Delivery at Agile Cloud Consulting, Greg leads the delivery of innovative technology solutions that drive business value for clients. Over the last 11 years, Greg has been instrumental in refining delivery processes and scaling Salesforce partner consulting practices. Before joining Agile Cloud, he led Salesforce consulting practices at Skience and Acumen Solutions. At Skience, Greg grew the Salesforce consulting unit to support a 3x increase in business, while implementing processes to manage large-scale, complex enterprise transformations for financial services clients. His leadership was key in improving client retention and positioning Skience as a leading CRM solutions provider in the wealth management sector. At Acumen Solutions, Greg served as Managing Director for the nonprofit sector, where he drove significant growth and solidified the firm as a premier Salesforce.org partner. His initiatives helped make the nonprofit vertical Acumen’s second-largest industry segment, fostering strategic partnerships within the nonprofit community. Earlier in his career, Greg held leadership roles at Capital One and Freddie Mac, where he managed large-scale projects that transformed operations and enhanced service delivery. Notably, at Freddie Mac, he directed a major technology transformation during the housing crisis, improving operational efficiency and infrastructure to handle the overwhelming default and foreclosure volume. His career began at Accenture, where he honed his expertise in CRM system integration and project management. A graduate of the University of Michigan’s Ross School of Business with distinction in Finance, Greg also holds certifications in project management and change management. His intellectual curiosity continues to fuel his leadership in driving impactful, customer-centric consulting solutions.

Dylan Ebersole brings over a decade of Salesforce consulting and leadership experience to Agile Cloud Consulting, having driven transformative Salesforce solutions across nonprofit, higher education, and corporate sectors. He excels in guiding teams through complex Salesforce implementations, leveraging his extensive expertise in Salesforce platform customization, agile project management, and strategic client collaboration. With 12 Salesforce certifications and two scrum certifications, he is committed to delivering impactful digital transformation. Dylan approaches his work with a collaborative mindset, wearing a supportive hat to bridge goals and foster teamwork, both within his team and with clients. His philosophy centers on helping others succeed, believing that shared success benefits all stakeholders. Outside of work, Dylan resides in Arizona with his wife, two sons, a dog, and two cats. A former Washington State native, he has since embraced the Southwest lifestyle, enjoying soccer (both watching and coaching his boys), game nights, and hiking adventures.

Sarah Jo brings over a decade of leadership experience at the intersection of nonprofit impact and technology consulting. As the Director of the PMO at Agile, she leads efforts to ensure project excellence across the organization. With nine years in the Salesforce ecosystem, Sarah Jo has a proven track record of scaling high-performing teams, delivering complex enterprise solutions, and fostering strategic partnerships that unlock value through smart technology. She's passionate about helping mission-driven organizations solve tough business challenges with scalable, thoughtful solutions. A project manager at heart, Sarah Jo thrives in coaching and mentorship roles. She’s always looking for efficient, organized ways to simplify work—making it more effective, more human, and ultimately more enjoyable—so individuals and organizations can focus on what really matters: their mission. Based in Philadelphia, she lives with her husband, dog, and a rotating cast of foster pups. Outside of work, you’ll find her hiking, running, reading, or eating (but not cooking!) delicious food.

Meet Peter Santamaria, our Manager, Data Delivery with over a decade of experience as an independent consultant for small and medium businesses. Peter specializes in data management and business process automation, and has also developed a broad skill set including full-stack and API development, as well as systems administration. With experience in a wide range of data storage systems, including traditional RDBMSs and NoSQL data stores, Peter is well-versed in programming and scripting languages, and understands both object oriented and functional programming paradigms. He works primarily within Linux systems and is comfortable with their use and administration in a cloud computing environment. In addition to being adept at SQL, Peter is also skilled in interacting with APIs and data integration. He is confident in supporting and managing a client’s data, regardless of the format it originates in. Peter takes pride in empowering clients to find new insights into their business and organization through fresh perspectives and analysis of existing data.

Meet Sharif Shaalan, the Founder and CEO of Agile Cloud Consulting, and a distinguished Salesforce MVP. With over a decade of experience in the Salesforce ecosystem, Sharif has amassed an impressive track record in leading Salesforce and custom development projects for companies of all sizes. Sharif's expertise in solving complex business problems and assembling the right team for each client's unique needs has contributed to the growth of numerous companies. He has held many positions, including Principal Consultant, Product Manager, Solutions Architect, Technical Architect, Manager of Solutions, and Technical Architect. In 2013, Sharif was recognized as a Salesforce MVP, a designation awarded to lifelong learners who excel in sharing their expertise and helping the trailblazing Salesforce community. In 2020, he was inducted into the Salesforce MVP Hall of Fame, a testament to his unparalleled contributions to the industry. Sharif's educational background includes a degree in Business Management from Rutgers University and more than ten Salesforce certifications. He is a frequent speaker at tech conferences, including Dreamforce, and the author of the book Salesforce for Beginners. With Sharif's deep expertise and proven track record, Agile Cloud Consulting is the right choice for companies looking to maximize their investment in Salesforce.

Meet Timothy Ay, the Chief Technology Officer at Agile Cloud Consulting, who brings with him over 30 years of experience in the field of IT. His passion lies in not just implementing new technologies but also helping organizations adjust their processes and mindsets to make the most of their technology investments. Timothy has served in various capacities in for-profit, non-profit, and higher education organizations, including a stint as the Chief Technology Officer at Villanova University. He has also helped numerous non-profit and higher education organizations leverage Salesforce during his tenure at roundCorner. In his current role at Agile Cloud Consulting, Timothy collaborates with organizations of all sizes to implement new technologies that help drive their mission, streamline their operations, and develop new capabilities to tackle the challenges of our ever-changing digital world. An agent of change, Timothy has also served as an adjunct faculty member at Villanova University’s School of Business and Computing Science for more than 30 years. This allows him to combine his experience as a technologist with his love of teaching and provide his students with practical, real-world experiences that prepare them for life after graduation. Timothy has several certifications, including the Certified Salesforce Administrator and Certified Nonprofit Cloud Consultant. He is well-versed in areas such as business analysis, solution architecture, enterprise architecture, Agile methodology, product development, system integration, leading development teams, strategic planning, and budgeting

Tim Royer is the Chief Innovation Officer at Agile Cloud Consulting, where he leads the firm's innovation strategy: evaluating emerging technology, building the tools and intellectual property that help the team deliver faster and better, and developing new consulting offerings that expand what the firm can do for clients. Tim's career in technology consulting spans more than 14 years, much of it in the Salesforce ecosystem. He started as an accidental Salesforce administrator and quickly saw how much good process and well-built systems shape outcomes. From there he worked across a range of roles: Consultant, Solution Architect, Project Manager, and Engagement Manager. Each gave him a different vantage point on how people, process, and technology fit together on real implementation work. As Vice President of Delivery, Tim brought that perspective to a broader stage, growing and leading the Agile Cloud Consulting delivery team. He later served as Chief Operating Officer, owning company-wide operational strategy and building the systems that keep the business running well. In his current role, Tim focuses on what comes next for the firm. He is a senior leader who stays close to the work: some days building solutions himself, others setting strategy, with each informing the other. He partners across delivery, sales, and the firm's partner ecosystem to turn new ideas into offerings clients can use, and works to make the people around him more capable along the way. Tim holds a bachelor's degree in Economics and Psychology from Oberlin College. He has earned over 18 Salesforce certifications, including Application Architect and System Architect credentials. Away from work, Tim lives in Philadelphia and enjoys playing volleyball (not particularly well) in his free time.

Meet Stuart Longley, a startup and software veteran with over a decade of experience in the technology industry. Stuart has held dynamic positions throughout his career, ranging from business operations to leading his own business units. He is deeply passionate about solving problems, building successful businesses, and empowering clients with transformational technologies. Stuart's journey with Salesforce began when he joined the Juvenile Diabetes Research Foundation (JDRF) and was introduced to Salesforce while working on the Information Technology team. After successfully rolling out CRM to over 600 users across the country, Stuart joined roundCorner as the first Solutions Engineer and quickly transitioned to a hybrid Sales/Sales Engineer role. He spent almost six years with roundCorner, during which time he oversaw significant growth and success of foundationConnect until its acquisition by Salesforce in 2019. Stuart was then recruited to run Technical Sales for a Softbank-backed wellness Unicorn in New York. With exposure to diverse industries and segments, Stuart brings a wealth of expertise to ensure clients and partners are successful from the initial conversation until project closure. Stuart holds a bachelor's degree from Trinity College and is an avid sailor. Stuart's areas of expertise include business growth, strategic sales and marketing, alliances development, technical sales, product strategy, channel sales, corporate development, and strategic business consulting. With his vast experience and knowledge, Stuart is committed to helping organizations leverage technology to achieve their business objectives and drive growth.

Caitlin Thomas is the Senior Vice President of Sales & Marketing at Agile Cloud Consulting. Caitlin is driven by a deep-rooted passion for empowering organizations and companies through their strategic use of technology. With over 17 years of experience in Salesforce and other technologies, she is committed to empowering client organizations by optimizing their processes, enhancing efficiencies, and enabling them to achieve their goals with greater ease and impact. By building trusted relationships with clients and partners, Caitlin delivers transformative results and champions the innovative use of Salesforce. She has held various roles all linked by platform technology and change management throughout her career: sales, consulting, delivery, and executive leadership. She has worked in various industry sectors such as nonprofit, financial services, education, and healthcare, and is dedicated to keeping up with the continuous innovation in Salesforce and related technologies. An active member of the Salesforce Trailblazer Community, Caitlin finds the most joy in serving as an experienced guide for her clients and being both a mentor and mentee with her peers. Her desire to find a win for everyone is equal to her competitive nature in sales. Caitlin has a BA in Sociology from Ithaca College and resides in Odenton, Maryland. In addition to her professional work, Caitlin enjoys hot yoga, OrangeTheory, board and word games (Scrabble and Rummikub!), coaching her son's flag football team, walking her husky Max, and cheering on her Baltimore Ravens.

Greg Starr is an accomplished executive with over 30 years of experience in project portfolio management and technology consulting, specializing in digital transformation, CRM, and cloud-based solutions. As Senior Vice President of Delivery at Agile Cloud Consulting, Greg leads the delivery of innovative technology solutions that drive business value for clients. Over the last 11 years, Greg has been instrumental in refining delivery processes and scaling Salesforce partner consulting practices. Before joining Agile Cloud, he led Salesforce consulting practices at Skience and Acumen Solutions. At Skience, Greg grew the Salesforce consulting unit to support a 3x increase in business, while implementing processes to manage large-scale, complex enterprise transformations for financial services clients. His leadership was key in improving client retention and positioning Skience as a leading CRM solutions provider in the wealth management sector. At Acumen Solutions, Greg served as Managing Director for the nonprofit sector, where he drove significant growth and solidified the firm as a premier Salesforce.org partner. His initiatives helped make the nonprofit vertical Acumen’s second-largest industry segment, fostering strategic partnerships within the nonprofit community. Earlier in his career, Greg held leadership roles at Capital One and Freddie Mac, where he managed large-scale projects that transformed operations and enhanced service delivery. Notably, at Freddie Mac, he directed a major technology transformation during the housing crisis, improving operational efficiency and infrastructure to handle the overwhelming default and foreclosure volume. His career began at Accenture, where he honed his expertise in CRM system integration and project management. A graduate of the University of Michigan’s Ross School of Business with distinction in Finance, Greg also holds certifications in project management and change management. His intellectual curiosity continues to fuel his leadership in driving impactful, customer-centric consulting solutions.

Janna Rawls is the VP of Marketing & Partnerships at Agile Cloud Consulting. Janna’s career in the Salesforce ecosystem began a decade ago, though her first foray with Salesforce was shortly after graduating from college when her company chose to implement Salesforce as their CRM. Starting her career in sales and marketing, Janna has been actively involved in marketing, partnerships, account, and contract management. She effectively makes an impact by building community, strengthening relationships and developing strategic plans that allow organizations to meet and exceed their goals. Prior to joining Agile Cloud Consulting, Janna led the marketing efforts at an enterprise nonprofit consulting firm. She joined the Salesforce.org Alliances team in 2018 working directly with numerous partners in the ecosystem and served as a Partner Alliance Manager. Janna holds a Bachelor of Arts in Communication from North Carolina State University (Go Pack!) and continues to pursue certifications that further her knowledge in different areas. She resides in Wake Forest (where the university used to be), North Carolina with her “mini-me,” husband, stepdaughters, and many fur babies. In her spare time, she enjoys reading a good book, watching true crime shows, cooking, or enjoying a body of water somewhere (pool, beach, lake, or hot tub, she’s not picky).

Meet Al Tariq Graves, the Creative Director at Agile Cloud Consulting. Al's passion for art began at a young age, inspired by the heroes he saw on TV cartoons. He used his artistic talent to create his own heroes and escape the challenges of growing up in a difficult environment. After serving in the Army, Al pursued his dream of becoming a professional artist. Although he faced challenges and setbacks, he never gave up. His hard work paid off when he was approached by his longtime friend Sharif Shaalan, who asked him to join a team of creative individuals for his new company. Together, they came up with the idea of creating a comic strip and trading card dedicated to the Salesforce ecosystem. The business was a hit, and Al was promoted to the role of Creative Director, his dream job. Today, Al uses his talent and passion to bring joy and positivity to the world. He believes that his journey, although difficult at times, was worth it to be where he is today. When he's not creating art, Al enjoys spending time with his family, exploring new places, and making new friends.

Nadia entered the Impact ecosystem through her work as a Partner Engagement Manager at Salesforce, where she helped mission-driven organizations leverage technology to expand their reach and deepen their social impact. Before joining Salesforce, she channeled her entrepreneurial spirit into owning and operating a brick-and-mortar marketplace dedicated to uplifting micro-businesses and local makers. A lifelong advocate for creativity as a catalyst for connection, Nadia believes deeply in the transformative power of creativity to bridge social and cultural divides and to inspire positive change. Guided by her personal motto, “Make Luck,” Nadia approaches every challenge with optimism and the belief that success is created through intention and hard work. Outside of work, she’s a proud wife, mom to two remarkable young men, and a doting human to her bulldog Duke and sweet Staffy, June Bugg. When she’s not creating connections or crafting experiences, you’ll find her traveling, laughing at stand-up, or cheering on the people she loves as they chase their dreams. Located in the vibrant San Francisco Bay Area, Nadia brings her energy, creativity, and make-it-happen mindset to every collaboration; always finding new ways to “make luck.”

Meet Chris Ay, a Director, Operations with over a decade of industry experience. Having managed small, internal projects all the way through multinational corporate expansion campaigns and everything in between, Chris has built up a strong set of cross-functional skills to help successfully lead a project from initiation all the way through closure. With a background rooted in Operations, Chris has been fortunate to work across all areas of a business and with all levels of leadership. He is just as comfortable supporting data analysts and engineers perform a deep dive as he is with presenting to a room of executives and board members. His myriad of roles and functions with a number of companies has served to galvanize his leadership skills and sharpen his ability to guide and inspire a team. Under the umbrella of Project Management, Chris has developed expertise in stakeholder management, data-driven decision making, and delivering results. He is a people-first leader that enjoys solving large and complex business problems with an eye for efficiency, accuracy, and scalability. When he's not hard at work helping deliver projects across the finish line, Chris enjoys spending his time laughing with family and friends, in the kitchen preparing something delicious, or camping outdoors at locations with zero cell service. He is currently based out of the Philadelphia-area with his wife and two children.

Meet Najam Khawaja, a seasoned professional with over 20 years of experience in project management, client management, and vendor management. With strong interpersonal skills, Najam has the unique ability to communicate effectively and collaborate successfully with both business and technical teams. As a motivational leader, Najam has a proven track record of forming effective strategies, directing processes, and enhancing cross-team collaborations to implement solutions that boost efficiency and maximize return on investment. Najam's previous experience includes working in Fortune 500 companies in various domains such as health and welfare, defined contribution, and defined benefit. This breadth of experience has helped Najam develop a holistic perspective and a nuanced understanding of the challenges facing organizations in different industries. With an unwavering commitment to excellence, Najam consistently strives to deliver results that exceed expectations. Whether it's leading large-scale initiatives or managing complex projects, Najam's expertise and leadership inspire confidence and ensure success.

Meet Sherien Brown, the Human Resources Manager at Agile Cloud Consulting. With diverse HR experience, Sherien is a subject matter expert in the areas of diversity and inclusion, on-boarding, and benefits administration. Sherien holds a B.S. in Finance from Rutgers State University and a graduate certificate in Human Resource Management from Villanova University. Her education and expertise allow her to successfully navigate the complex landscape of human resources in the technology industry. As the HR Manager at Agile Cloud Consulting, Sherien is responsible for developing and implementing HR strategies that attract, retain, and develop top talent. Her focus on diversity and inclusion ensures that Agile Cloud Consulting is a welcoming and inclusive workplace where everyone can thrive. Sherien's areas of expertise include HR strategy development, diversity and inclusion, on-boarding, and benefits administration. With her vast experience and knowledge, Sherien is committed to fostering a positive and productive work environment for all employees at Agile Cloud Consulting.

Meet Jessica Warr, Jessica is a Sales Operations Manager with eight years of experience in Salesforce administration and sales operations. She started as an accidental admin at a nonprofit family center and has continued working in the Salesforce ecosystem ever since! As a results-driven professional, Jessica enjoys optimizing sales processes to drive efficiency and streamline workflows to deliver the best results possible for our clients. She is passionate about supporting clients, particularly nonprofit clients, and her colleagues to achieve timely and accurate results. Jessica lives in Sarasota, Florida with her two children.

Sarah Jo brings over a decade of leadership experience at the intersection of nonprofit impact and technology consulting. As the Director of the PMO at Agile, she leads efforts to ensure project excellence across the organization. With nine years in the Salesforce ecosystem, Sarah Jo has a proven track record of scaling high-performing teams, delivering complex enterprise solutions, and fostering strategic partnerships that unlock value through smart technology. She's passionate about helping mission-driven organizations solve tough business challenges with scalable, thoughtful solutions. A project manager at heart, Sarah Jo thrives in coaching and mentorship roles. She’s always looking for efficient, organized ways to simplify work—making it more effective, more human, and ultimately more enjoyable—so individuals and organizations can focus on what really matters: their mission. Based in Philadelphia, she lives with her husband, dog, and a rotating cast of foster pups. Outside of work, you’ll find her hiking, running, reading, or eating (but not cooking!) delicious food.

Meet Brittany Carr, a talented Project Manager and Senior Consultant at Agile Cloud Consulting with a strong background in Higher Education and Nonprofits. Brittany began her Salesforce career at Kent State University, where she successfully implemented Service Cloud and Experience Cloud. With her expertise in Salesforce, Brittany transitioned into a full-time consulting role, where she has implemented a diverse portfolio of Salesforce applications for higher education, including third-party and ISV partner solutions. She is also skilled in gathering requirements, documenting business processes, and creating flow diagrams to represent complex business processes. Brittany holds a Bachelor of Science in Journalism from Ohio University and is certified in change management from Kent State University. She is also a certified Salesforce professional with two Salesforce Certifications. With her extensive knowledge and experience, Brittany is committed to delivering exceptional solutions and helping clients achieve their goals. She brings a unique perspective to every project, working closely with stakeholders to understand their needs and delivering innovative solutions that drive long-term success.

Meet Milena Mendes, a Senior Project Manager at Agile Cloud Consulting with over a decade of experience leading SaaS and Salesforce implementation projects across the Nonprofit and Financial Services sectors. Milena has successfully delivered large-scale Salesforce initiatives for mission-driven organizations.Her expertise spans across multiple Salesforce Clouds—including Nonprofit Cloud, Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud —and beyond that, leveraging a wide range of Salesforce capabilities and third-party integrations that enhance scalability, data visibility, and user engagement. A certified Scrum Master (CSM®), Product Owner (CSPO®), Salesforce Administrator, and Salesforce AI Associate, Milena blends Agile leadership with technical understanding to guide cross-functional teams and deliver scalable, user-centered solutions. Passionate about helping organizations maximize their potential through technology, Milena is dedicated to building strong partnerships, streamlining operations, and enabling clients to achieve lasting success with Salesforce.

I bring over 13 years of experience leading technology and business initiatives across SaaS, Salesforce consulting, and professional services organizations. Throughout my career, I've partnered with clients and cross-functional teams to deliver complex projects, improve processes, and drive successful outcomes. I earned my BBA in Management Information Systems from The University of Texas at Austin and enjoy building strong relationships, solving problems, and helping teams achieve their goals. Outside of work, I enjoy spending time with my family, staying active, supporting my local community, and finding new opportunities to learn and grow.

Casey has spent her career working in the nonprofit technology space, focusing on system implementation and change management. With more than 10 years working alongside nonprofits as they make system changes, she has extensive experience in project management as a consultant, but also as a client. Her superpower is to come alongside nonprofits, understand their process, and support their change management and ensure a successful transition. Casey started her career in the nonprofit fundraising and volunteer management space working in housing organizations in Chicago. She looks for a new puzzle to solve each day and looks for creative solutions. A native Midwesterner, she relocated to Seattle and spends her free time with her family in nature - camping, hiking and appreciating living so close to the mountains. On rainy days she loves a good book or finishing a puzzle.

Hi there! I’m Sheila, a Project Manager with 10+ years of project and program management experience across the healthcare, nonprofit, and higher education sectors. Now in the Salesforce ecosystem, I continue to work alongside mission-driven organizations and am passionate about building strong client relationships and delivering solutions that create meaningful impact. I enjoy working closely with clients, stakeholders, and technical teams to turn ideas into effective solutions, ensuring each project is aligned with their goals and sets them up for long-term success. I’m especially passionate about taking a human-centered approach to my work—designing systems and processes that not only improve operations, but truly support the people using them. I hold Salesforce Administrator and Business Analyst certifications and am a Certified ScrumMaster®. I’m also bilingual in English and Spanish and enjoy working in collaborative, mission-driven environments. I’m based in NYC, where I live with my family. Outside of work, I enjoy baking, exploring new restaurants and places to visit, spending time with my family, and learning about different cultures.

Meet Stuart Longley, a startup and software veteran with over a decade of experience in the technology industry. Stuart has held dynamic positions throughout his career, ranging from business operations to leading his own business units. He is deeply passionate about solving problems, building successful businesses, and empowering clients with transformational technologies. Stuart's journey with Salesforce began when he joined the Juvenile Diabetes Research Foundation (JDRF) and was introduced to Salesforce while working on the Information Technology team. After successfully rolling out CRM to over 600 users across the country, Stuart joined roundCorner as the first Solutions Engineer and quickly transitioned to a hybrid Sales/Sales Engineer role. He spent almost six years with roundCorner, during which time he oversaw significant growth and success of foundationConnect until its acquisition by Salesforce in 2019. Stuart was then recruited to run Technical Sales for a Softbank-backed wellness Unicorn in New York. With exposure to diverse industries and segments, Stuart brings a wealth of expertise to ensure clients and partners are successful from the initial conversation until project closure. Stuart holds a bachelor's degree from Trinity College and is an avid sailor. Stuart's areas of expertise include business growth, strategic sales and marketing, alliances development, technical sales, product strategy, channel sales, corporate development, and strategic business consulting. With his vast experience and knowledge, Stuart is committed to helping organizations leverage technology to achieve their business objectives and drive growth.

Caitlin Thomas is the Senior Vice President of Sales & Marketing at Agile Cloud Consulting. Caitlin is driven by a deep-rooted passion for empowering organizations and companies through their strategic use of technology. With over 17 years of experience in Salesforce and other technologies, she is committed to empowering client organizations by optimizing their processes, enhancing efficiencies, and enabling them to achieve their goals with greater ease and impact. By building trusted relationships with clients and partners, Caitlin delivers transformative results and champions the innovative use of Salesforce. She has held various roles all linked by platform technology and change management throughout her career: sales, consulting, delivery, and executive leadership. She has worked in various industry sectors such as nonprofit, financial services, education, and healthcare, and is dedicated to keeping up with the continuous innovation in Salesforce and related technologies. An active member of the Salesforce Trailblazer Community, Caitlin finds the most joy in serving as an experienced guide for her clients and being both a mentor and mentee with her peers. Her desire to find a win for everyone is equal to her competitive nature in sales. Caitlin has a BA in Sociology from Ithaca College and resides in Odenton, Maryland. In addition to her professional work, Caitlin enjoys hot yoga, OrangeTheory, board and word games (Scrabble and Rummikub!), coaching her son's flag football team, walking her husky Max, and cheering on her Baltimore Ravens.

Janna Rawls is the VP of Marketing & Partnerships at Agile Cloud Consulting. Janna’s career in the Salesforce ecosystem began a decade ago, though her first foray with Salesforce was shortly after graduating from college when her company chose to implement Salesforce as their CRM. Starting her career in sales and marketing, Janna has been actively involved in marketing, partnerships, account, and contract management. She effectively makes an impact by building community, strengthening relationships and developing strategic plans that allow organizations to meet and exceed their goals. Prior to joining Agile Cloud Consulting, Janna led the marketing efforts at an enterprise nonprofit consulting firm. She joined the Salesforce.org Alliances team in 2018 working directly with numerous partners in the ecosystem and served as a Partner Alliance Manager. Janna holds a Bachelor of Arts in Communication from North Carolina State University (Go Pack!) and continues to pursue certifications that further her knowledge in different areas. She resides in Wake Forest (where the university used to be), North Carolina with her “mini-me,” husband, stepdaughters, and many fur babies. In her spare time, she enjoys reading a good book, watching true crime shows, cooking, or enjoying a body of water somewhere (pool, beach, lake, or hot tub, she’s not picky).

Eric brings more than two decades of experience in technical presales and cloud solution implementation, guiding organizations through enterprise-scale digital transformation initiatives. Throughout his career, he has partnered with a wide range of nonprofits and enterprises to architect solutions that are both practical and scalable, tailoring approaches to fit diverse missions, programs, and budgets. Eric is recognized for his ability to clearly communicate complex technical concepts and demonstrate solutions in ways that resonate with stakeholders at every level. Above all, he is committed to ensuring that technology amplifies impact in the social sector.

Danny Rodriguez is the Director of Account Strategy at Agile Cloud Consulting, where he leverages a background of over 15 years in the Salesforce ecosystem to drive organizational growth, optimize operations, and cultivate strong client relationships. His career is characterized by his commitment to executing and contributing to the overall strategic direction and long-term organizational vision. Throughout his career, Danny has made a significant impact on business development and strategic planning, particularly in the Nonprofit and higher education sectors. He focuses on collaborating with leaders to create environments that foster continuous improvement and innovation, constantly striving to achieve positive outcomes for organizations dedicated to enhancing their communities. In his role as Director of Account Strategy, Danny is responsible for contributing to and executing the company's overall strategy for client success. He focuses on ensuring the health, impact, and continuous innovation of a diverse portfolio of organizations. Danny holds a BS in Finance from the University of Central Florida and possesses several Salesforce certifications, including Salesforce Certified Administrator, Salesforce Certified Business Analyst, and both Salesforce Certified Nonprofit Cloud Consultant credentials. Outside of his professional life, Danny enjoys having adventures with his family, which includes his wife, daughter, two dogs, one cat, and six chickens.

Meet Marisa Lopez, a strategic account director at Agile Cloud Consulting. With an impressive 15-year journey in the Salesforce ecosystem, Marisa has meticulously crafted solutions for a plethora of organizations, with a special affinity for non-profits. Working closely with non-profits, Marisa employs the Salesforce platform to amplify their mission-driven initiatives. She takes immense pride in leading these organizations through transformative journeys, optimizing their processes using Salesforce's diverse toolset. With her comprehensive experience, Marisa introduces a depth of insight, ensuring that every partnership culminates in not just achieving, but exceeding their strategic goals. Outside of her professional realm, Marisa's enthusiasm for the outdoors resonates, an echo from her academic pursuits in Outdoor Education and Experiential Learning at Prescott College. Additionally, as a staunch advocate for diversity and inclusion in tech, she's a frequent presence at community engagements and conferences like Dreamforce. Holding both bachelor's and master's degrees from Prescott College in Marine Conservation and Education, Marisa's multifaceted interests shine bright. Celebrating her accolades, such as her tenure as the President of Amplify and consecutive recognitions as a Salesforce MVP, Marisa's dedication to her craft is unwavering. Join Marisa on a Salesforce voyage tailored for success!

Brittany Savary is an accomplished sales leader and Salesforce enthusiast with a strong track record of driving success for clients and building high-performing teams in the cloud consulting space. At Agile Cloud Consulting, Brittany focuses on helping organizations — especially those in the nonprofit sector — unlock the full value of Salesforce and other cloud technologies. With years of experience in Salesforce and a passion for strategic growth, Brittany blends deep industry knowledge with a commitment to client success. She champions solutions that increase operational efficiency, support mission-driven work, and empower teams to achieve measurable outcomes. Outside of her professional work, Brittany is known for her energy, authenticity, and enthusiasm for fitness and community engagement.

Meet Jessica Warr, Jessica is a Sales Operations Manager with eight years of experience in Salesforce administration and sales operations. She started as an accidental admin at a nonprofit family center and has continued working in the Salesforce ecosystem ever since! As a results-driven professional, Jessica enjoys optimizing sales processes to drive efficiency and streamline workflows to deliver the best results possible for our clients. She is passionate about supporting clients, particularly nonprofit clients, and her colleagues to achieve timely and accurate results. Jessica lives in Sarasota, Florida with her two children.

Meet Stan Hodges, a technology enthusiast who desires to help non-profits thrive through the use of technology. With over ten years of experience in the non-profit sector, he has firsthand knowledge of what it takes for non-profits to transform digitally. Stan has spearheaded internal digital transformations at non-profits and has helped clients use Salesforce to improve legacy systems and reinvent business processes to best utilize Salesforce and organizational resources. He is a six-time certified Salesforce professional and is dedicated to delivering excellent results for his clients. Stan lives in Houston, Texas, and enjoys running and cycling. However, above all, he values spending time with his wife, two children, and miniature schnauzer, Gambit. Stan's areas of expertise include Salesforce administration, process optimization, system integration, and digital transformation. With his vast experience and knowledge, Stan is committed to he

Mary began her career in the nonprofit space with a year of service as an Americorps VISTA member. For the last decade, she has worked in a variety of roles at national and international nonprofits, from client case management to fundraising to Salesforce administration, and she knows firsthand the challenges that nonprofits face. After four years as a Salesforce consultant for nonprofits and associations, she transitioned to solution engineering to help mission-based organizations in the presales process. Mary is passionate about leveraging Salesforce and integrating systems to help nonprofits build capacity and achieve more.

Meet Tierney Drummond, a Support Analyst at Agile Cloud Consulting with a passion for resolving Salesforce issues and helping users utilize the platform effectively. With a diverse background that includes managing an SFDC org for a non-profit, Tierney brings valuable experience and knowledge to the team. She holds a BA from Baruch College in New York, and splits her time between the plains of Wichita, KS and the beaches of Cartagena, Colombia with her husband and new baby boy.

Meet Sharif Shaalan, the Founder and CEO of Agile Cloud Consulting, and a distinguished Salesforce MVP. With over a decade of experience in the Salesforce ecosystem, Sharif has amassed an impressive track record in leading Salesforce and custom development projects for companies of all sizes. Sharif's expertise in solving complex business problems and assembling the right team for each client's unique needs has contributed to the growth of numerous companies. He has held many positions, including Principal Consultant, Product Manager, Solutions Architect, Technical Architect, Manager of Solutions, and Technical Architect. In 2013, Sharif was recognized as a Salesforce MVP, a designation awarded to lifelong learners who excel in sharing their expertise and helping the trailblazing Salesforce community. In 2020, he was inducted into the Salesforce MVP Hall of Fame, a testament to his unparalleled contributions to the industry. Sharif's educational background includes a degree in Business Management from Rutgers University and more than ten Salesforce certifications. He is a frequent speaker at tech conferences, including Dreamforce, and the author of the book Salesforce for Beginners. With Sharif's deep expertise and proven track record, Agile Cloud Consulting is the right choice for companies looking to maximize their investment in Salesforce.

Meet Timothy Ay, the Chief Technology Officer at Agile Cloud Consulting, who brings with him over 30 years of experience in the field of IT. His passion lies in not just implementing new technologies but also helping organizations adjust their processes and mindsets to make the most of their technology investments. Timothy has served in various capacities in for-profit, non-profit, and higher education organizations, including a stint as the Chief Technology Officer at Villanova University. He has also helped numerous non-profit and higher education organizations leverage Salesforce during his tenure at roundCorner. In his current role at Agile Cloud Consulting, Timothy collaborates with organizations of all sizes to implement new technologies that help drive their mission, streamline their operations, and develop new capabilities to tackle the challenges of our ever-changing digital world. An agent of change, Timothy has also served as an adjunct faculty member at Villanova University’s School of Business and Computing Science for more than 30 years. This allows him to combine his experience as a technologist with his love of teaching and provide his students with practical, real-world experiences that prepare them for life after graduation. Timothy has several certifications, including the Certified Salesforce Administrator and Certified Nonprofit Cloud Consultant. He is well-versed in areas such as business analysis, solution architecture, enterprise architecture, Agile methodology, product development, system integration, leading development teams, strategic planning, and budgeting

Tim Royer is the Chief Innovation Officer at Agile Cloud Consulting, where he leads the firm's innovation strategy: evaluating emerging technology, building the tools and intellectual property that help the team deliver faster and better, and developing new consulting offerings that expand what the firm can do for clients. Tim's career in technology consulting spans more than 14 years, much of it in the Salesforce ecosystem. He started as an accidental Salesforce administrator and quickly saw how much good process and well-built systems shape outcomes. From there he worked across a range of roles: Consultant, Solution Architect, Project Manager, and Engagement Manager. Each gave him a different vantage point on how people, process, and technology fit together on real implementation work. As Vice President of Delivery, Tim brought that perspective to a broader stage, growing and leading the Agile Cloud Consulting delivery team. He later served as Chief Operating Officer, owning company-wide operational strategy and building the systems that keep the business running well. In his current role, Tim focuses on what comes next for the firm. He is a senior leader who stays close to the work: some days building solutions himself, others setting strategy, with each informing the other. He partners across delivery, sales, and the firm's partner ecosystem to turn new ideas into offerings clients can use, and works to make the people around him more capable along the way. Tim holds a bachelor's degree in Economics and Psychology from Oberlin College. He has earned over 18 Salesforce certifications, including Application Architect and System Architect credentials. Away from work, Tim lives in Philadelphia and enjoys playing volleyball (not particularly well) in his free time.

Meet Stuart Longley, a startup and software veteran with over a decade of experience in the technology industry. Stuart has held dynamic positions throughout his career, ranging from business operations to leading his own business units. He is deeply passionate about solving problems, building successful businesses, and empowering clients with transformational technologies. Stuart's journey with Salesforce began when he joined the Juvenile Diabetes Research Foundation (JDRF) and was introduced to Salesforce while working on the Information Technology team. After successfully rolling out CRM to over 600 users across the country, Stuart joined roundCorner as the first Solutions Engineer and quickly transitioned to a hybrid Sales/Sales Engineer role. He spent almost six years with roundCorner, during which time he oversaw significant growth and success of foundationConnect until its acquisition by Salesforce in 2019. Stuart was then recruited to run Technical Sales for a Softbank-backed wellness Unicorn in New York. With exposure to diverse industries and segments, Stuart brings a wealth of expertise to ensure clients and partners are successful from the initial conversation until project closure. Stuart holds a bachelor's degree from Trinity College and is an avid sailor. Stuart's areas of expertise include business growth, strategic sales and marketing, alliances development, technical sales, product strategy, channel sales, corporate development, and strategic business consulting. With his vast experience and knowledge, Stuart is committed to helping organizations leverage technology to achieve their business objectives and drive growth.

Caitlin Thomas is the Senior Vice President of Sales & Marketing at Agile Cloud Consulting. Caitlin is driven by a deep-rooted passion for empowering organizations and companies through their strategic use of technology. With over 17 years of experience in Salesforce and other technologies, she is committed to empowering client organizations by optimizing their processes, enhancing efficiencies, and enabling them to achieve their goals with greater ease and impact. By building trusted relationships with clients and partners, Caitlin delivers transformative results and champions the innovative use of Salesforce. She has held various roles all linked by platform technology and change management throughout her career: sales, consulting, delivery, and executive leadership. She has worked in various industry sectors such as nonprofit, financial services, education, and healthcare, and is dedicated to keeping up with the continuous innovation in Salesforce and related technologies. An active member of the Salesforce Trailblazer Community, Caitlin finds the most joy in serving as an experienced guide for her clients and being both a mentor and mentee with her peers. Her desire to find a win for everyone is equal to her competitive nature in sales. Caitlin has a BA in Sociology from Ithaca College and resides in Odenton, Maryland. In addition to her professional work, Caitlin enjoys hot yoga, OrangeTheory, board and word games (Scrabble and Rummikub!), coaching her son's flag football team, walking her husky Max, and cheering on her Baltimore Ravens.

Greg Starr is an accomplished executive with over 30 years of experience in project portfolio management and technology consulting, specializing in digital transformation, CRM, and cloud-based solutions. As Senior Vice President of Delivery at Agile Cloud Consulting, Greg leads the delivery of innovative technology solutions that drive business value for clients. Over the last 11 years, Greg has been instrumental in refining delivery processes and scaling Salesforce partner consulting practices. Before joining Agile Cloud, he led Salesforce consulting practices at Skience and Acumen Solutions. At Skience, Greg grew the Salesforce consulting unit to support a 3x increase in business, while implementing processes to manage large-scale, complex enterprise transformations for financial services clients. His leadership was key in improving client retention and positioning Skience as a leading CRM solutions provider in the wealth management sector. At Acumen Solutions, Greg served as Managing Director for the nonprofit sector, where he drove significant growth and solidified the firm as a premier Salesforce.org partner. His initiatives helped make the nonprofit vertical Acumen’s second-largest industry segment, fostering strategic partnerships within the nonprofit community. Earlier in his career, Greg held leadership roles at Capital One and Freddie Mac, where he managed large-scale projects that transformed operations and enhanced service delivery. Notably, at Freddie Mac, he directed a major technology transformation during the housing crisis, improving operational efficiency and infrastructure to handle the overwhelming default and foreclosure volume. His career began at Accenture, where he honed his expertise in CRM system integration and project management. A graduate of the University of Michigan’s Ross School of Business with distinction in Finance, Greg also holds certifications in project management and change management. His intellectual curiosity continues to fuel his leadership in driving impactful, customer-centric consulting solutions.

Janna Rawls is the VP of Marketing & Partnerships at Agile Cloud Consulting. Janna’s career in the Salesforce ecosystem began a decade ago, though her first foray with Salesforce was shortly after graduating from college when her company chose to implement Salesforce as their CRM. Starting her career in sales and marketing, Janna has been actively involved in marketing, partnerships, account, and contract management. She effectively makes an impact by building community, strengthening relationships and developing strategic plans that allow organizations to meet and exceed their goals. Prior to joining Agile Cloud Consulting, Janna led the marketing efforts at an enterprise nonprofit consulting firm. She joined the Salesforce.org Alliances team in 2018 working directly with numerous partners in the ecosystem and served as a Partner Alliance Manager. Janna holds a Bachelor of Arts in Communication from North Carolina State University (Go Pack!) and continues to pursue certifications that further her knowledge in different areas. She resides in Wake Forest (where the university used to be), North Carolina with her “mini-me,” husband, stepdaughters, and many fur babies. In her spare time, she enjoys reading a good book, watching true crime shows, cooking, or enjoying a body of water somewhere (pool, beach, lake, or hot tub, she’s not picky).

Eric brings more than two decades of experience in technical presales and cloud solution implementation, guiding organizations through enterprise-scale digital transformation initiatives. Throughout his career, he has partnered with a wide range of nonprofits and enterprises to architect solutions that are both practical and scalable, tailoring approaches to fit diverse missions, programs, and budgets. Eric is recognized for his ability to clearly communicate complex technical concepts and demonstrate solutions in ways that resonate with stakeholders at every level. Above all, he is committed to ensuring that technology amplifies impact in the social sector.

Meet Al Tariq Graves, the Creative Director at Agile Cloud Consulting. Al's passion for art began at a young age, inspired by the heroes he saw on TV cartoons. He used his artistic talent to create his own heroes and escape the challenges of growing up in a difficult environment. After serving in the Army, Al pursued his dream of becoming a professional artist. Although he faced challenges and setbacks, he never gave up. His hard work paid off when he was approached by his longtime friend Sharif Shaalan, who asked him to join a team of creative individuals for his new company. Together, they came up with the idea of creating a comic strip and trading card dedicated to the Salesforce ecosystem. The business was a hit, and Al was promoted to the role of Creative Director, his dream job. Today, Al uses his talent and passion to bring joy and positivity to the world. He believes that his journey, although difficult at times, was worth it to be where he is today. When he's not creating art, Al enjoys spending time with his family, exploring new places, and making new friends.

Danny Rodriguez is the Director of Account Strategy at Agile Cloud Consulting, where he leverages a background of over 15 years in the Salesforce ecosystem to drive organizational growth, optimize operations, and cultivate strong client relationships. His career is characterized by his commitment to executing and contributing to the overall strategic direction and long-term organizational vision. Throughout his career, Danny has made a significant impact on business development and strategic planning, particularly in the Nonprofit and higher education sectors. He focuses on collaborating with leaders to create environments that foster continuous improvement and innovation, constantly striving to achieve positive outcomes for organizations dedicated to enhancing their communities. In his role as Director of Account Strategy, Danny is responsible for contributing to and executing the company's overall strategy for client success. He focuses on ensuring the health, impact, and continuous innovation of a diverse portfolio of organizations. Danny holds a BS in Finance from the University of Central Florida and possesses several Salesforce certifications, including Salesforce Certified Administrator, Salesforce Certified Business Analyst, and both Salesforce Certified Nonprofit Cloud Consultant credentials. Outside of his professional life, Danny enjoys having adventures with his family, which includes his wife, daughter, two dogs, one cat, and six chickens.

Meet Chris Ay, a Director, Operations with over a decade of industry experience. Having managed small, internal projects all the way through multinational corporate expansion campaigns and everything in between, Chris has built up a strong set of cross-functional skills to help successfully lead a project from initiation all the way through closure. With a background rooted in Operations, Chris has been fortunate to work across all areas of a business and with all levels of leadership. He is just as comfortable supporting data analysts and engineers perform a deep dive as he is with presenting to a room of executives and board members. His myriad of roles and functions with a number of companies has served to galvanize his leadership skills and sharpen his ability to guide and inspire a team. Under the umbrella of Project Management, Chris has developed expertise in stakeholder management, data-driven decision making, and delivering results. He is a people-first leader that enjoys solving large and complex business problems with an eye for efficiency, accuracy, and scalability. When he's not hard at work helping deliver projects across the finish line, Chris enjoys spending his time laughing with family and friends, in the kitchen preparing something delicious, or camping outdoors at locations with zero cell service. He is currently based out of the Philadelphia-area with his wife and two children.

Dylan Ebersole brings over a decade of Salesforce consulting and leadership experience to Agile Cloud Consulting, having driven transformative Salesforce solutions across nonprofit, higher education, and corporate sectors. He excels in guiding teams through complex Salesforce implementations, leveraging his extensive expertise in Salesforce platform customization, agile project management, and strategic client collaboration. With 12 Salesforce certifications and two scrum certifications, he is committed to delivering impactful digital transformation. Dylan approaches his work with a collaborative mindset, wearing a supportive hat to bridge goals and foster teamwork, both within his team and with clients. His philosophy centers on helping others succeed, believing that shared success benefits all stakeholders. Outside of work, Dylan resides in Arizona with his wife, two sons, a dog, and two cats. A former Washington State native, he has since embraced the Southwest lifestyle, enjoying soccer (both watching and coaching his boys), game nights, and hiking adventures.

Sarah Jo brings over a decade of leadership experience at the intersection of nonprofit impact and technology consulting. As the Director of the PMO at Agile, she leads efforts to ensure project excellence across the organization. With nine years in the Salesforce ecosystem, Sarah Jo has a proven track record of scaling high-performing teams, delivering complex enterprise solutions, and fostering strategic partnerships that unlock value through smart technology. She's passionate about helping mission-driven organizations solve tough business challenges with scalable, thoughtful solutions. A project manager at heart, Sarah Jo thrives in coaching and mentorship roles. She’s always looking for efficient, organized ways to simplify work—making it more effective, more human, and ultimately more enjoyable—so individuals and organizations can focus on what really matters: their mission. Based in Philadelphia, she lives with her husband, dog, and a rotating cast of foster pups. Outside of work, you’ll find her hiking, running, reading, or eating (but not cooking!) delicious food.

Meet Najam Khawaja, a seasoned professional with over 20 years of experience in project management, client management, and vendor management. With strong interpersonal skills, Najam has the unique ability to communicate effectively and collaborate successfully with both business and technical teams. As a motivational leader, Najam has a proven track record of forming effective strategies, directing processes, and enhancing cross-team collaborations to implement solutions that boost efficiency and maximize return on investment. Najam's previous experience includes working in Fortune 500 companies in various domains such as health and welfare, defined contribution, and defined benefit. This breadth of experience has helped Najam develop a holistic perspective and a nuanced understanding of the challenges facing organizations in different industries. With an unwavering commitment to excellence, Najam consistently strives to deliver results that exceed expectations. Whether it's leading large-scale initiatives or managing complex projects, Najam's expertise and leadership inspire confidence and ensure success.

Meet Becca Davis, a seasoned nonprofit leader with over 20 years of experience. As a co-founder and former executive director of the Coalition for Home Repair, a national network of over 100 nonprofits, Becca has a deep understanding of the unique challenges faced by nonprofit organizations. She holds a Master of Science in Nonprofit Management and is a certified Salesforce Administrator, Business Analyst, and Nonprofit Cloud Consultant. Becca is passionate about helping nonprofits become more efficient so that they can achieve their mission and make a bigger impact. In her free time, Becca volunteers with a regional women's giving circle and enjoys watching her son play basketball and daughter perform gymnastics and dance. She is also a proud pet owner of a cat and a very playful dog who occasionally make guest appearances during virtual meetings.

Meet Peter Santamaria, our Manager, Data Delivery with over a decade of experience as an independent consultant for small and medium businesses. Peter specializes in data management and business process automation, and has also developed a broad skill set including full-stack and API development, as well as systems administration. With experience in a wide range of data storage systems, including traditional RDBMSs and NoSQL data stores, Peter is well-versed in programming and scripting languages, and understands both object oriented and functional programming paradigms. He works primarily within Linux systems and is comfortable with their use and administration in a cloud computing environment. In addition to being adept at SQL, Peter is also skilled in interacting with APIs and data integration. He is confident in supporting and managing a client’s data, regardless of the format it originates in. Peter takes pride in empowering clients to find new insights into their business and organization through fresh perspectives and analysis of existing data.

Meet Sherien Brown, the Human Resources Manager at Agile Cloud Consulting. With diverse HR experience, Sherien is a subject matter expert in the areas of diversity and inclusion, on-boarding, and benefits administration. Sherien holds a B.S. in Finance from Rutgers State University and a graduate certificate in Human Resource Management from Villanova University. Her education and expertise allow her to successfully navigate the complex landscape of human resources in the technology industry. As the HR Manager at Agile Cloud Consulting, Sherien is responsible for developing and implementing HR strategies that attract, retain, and develop top talent. Her focus on diversity and inclusion ensures that Agile Cloud Consulting is a welcoming and inclusive workplace where everyone can thrive. Sherien's areas of expertise include HR strategy development, diversity and inclusion, on-boarding, and benefits administration. With her vast experience and knowledge, Sherien is committed to fostering a positive and productive work environment for all employees at Agile Cloud Consulting.

Nadia entered the Impact ecosystem through her work as a Partner Engagement Manager at Salesforce, where she helped mission-driven organizations leverage technology to expand their reach and deepen their social impact. Before joining Salesforce, she channeled her entrepreneurial spirit into owning and operating a brick-and-mortar marketplace dedicated to uplifting micro-businesses and local makers. A lifelong advocate for creativity as a catalyst for connection, Nadia believes deeply in the transformative power of creativity to bridge social and cultural divides and to inspire positive change. Guided by her personal motto, “Make Luck,” Nadia approaches every challenge with optimism and the belief that success is created through intention and hard work. Outside of work, she’s a proud wife, mom to two remarkable young men, and a doting human to her bulldog Duke and sweet Staffy, June Bugg. When she’s not creating connections or crafting experiences, you’ll find her traveling, laughing at stand-up, or cheering on the people she loves as they chase their dreams. Located in the vibrant San Francisco Bay Area, Nadia brings her energy, creativity, and make-it-happen mindset to every collaboration; always finding new ways to “make luck.”

Meet Tierney Drummond, a Support Analyst at Agile Cloud Consulting with a passion for resolving Salesforce issues and helping users utilize the platform effectively. With a diverse background that includes managing an SFDC org for a non-profit, Tierney brings valuable experience and knowledge to the team. She holds a BA from Baruch College in New York, and splits her time between the plains of Wichita, KS and the beaches of Cartagena, Colombia with her husband and new baby boy.

Meet Marisa Lopez, a strategic account director at Agile Cloud Consulting. With an impressive 15-year journey in the Salesforce ecosystem, Marisa has meticulously crafted solutions for a plethora of organizations, with a special affinity for non-profits. Working closely with non-profits, Marisa employs the Salesforce platform to amplify their mission-driven initiatives. She takes immense pride in leading these organizations through transformative journeys, optimizing their processes using Salesforce's diverse toolset. With her comprehensive experience, Marisa introduces a depth of insight, ensuring that every partnership culminates in not just achieving, but exceeding their strategic goals. Outside of her professional realm, Marisa's enthusiasm for the outdoors resonates, an echo from her academic pursuits in Outdoor Education and Experiential Learning at Prescott College. Additionally, as a staunch advocate for diversity and inclusion in tech, she's a frequent presence at community engagements and conferences like Dreamforce. Holding both bachelor's and master's degrees from Prescott College in Marine Conservation and Education, Marisa's multifaceted interests shine bright. Celebrating her accolades, such as her tenure as the President of Amplify and consecutive recognitions as a Salesforce MVP, Marisa's dedication to her craft is unwavering. Join Marisa on a Salesforce voyage tailored for success!

Brittany Savary is an accomplished sales leader and Salesforce enthusiast with a strong track record of driving success for clients and building high-performing teams in the cloud consulting space. At Agile Cloud Consulting, Brittany focuses on helping organizations — especially those in the nonprofit sector — unlock the full value of Salesforce and other cloud technologies. With years of experience in Salesforce and a passion for strategic growth, Brittany blends deep industry knowledge with a commitment to client success. She champions solutions that increase operational efficiency, support mission-driven work, and empower teams to achieve measurable outcomes. Outside of her professional work, Brittany is known for her energy, authenticity, and enthusiasm for fitness and community engagement.

Meet Jessica Warr, Jessica is a Sales Operations Manager with eight years of experience in Salesforce administration and sales operations. She started as an accidental admin at a nonprofit family center and has continued working in the Salesforce ecosystem ever since! As a results-driven professional, Jessica enjoys optimizing sales processes to drive efficiency and streamline workflows to deliver the best results possible for our clients. She is passionate about supporting clients, particularly nonprofit clients, and her colleagues to achieve timely and accurate results. Jessica lives in Sarasota, Florida with her two children.

Meet Stan Hodges, a technology enthusiast who desires to help non-profits thrive through the use of technology. With over ten years of experience in the non-profit sector, he has firsthand knowledge of what it takes for non-profits to transform digitally. Stan has spearheaded internal digital transformations at non-profits and has helped clients use Salesforce to improve legacy systems and reinvent business processes to best utilize Salesforce and organizational resources. He is a six-time certified Salesforce professional and is dedicated to delivering excellent results for his clients. Stan lives in Houston, Texas, and enjoys running and cycling. However, above all, he values spending time with his wife, two children, and miniature schnauzer, Gambit. Stan's areas of expertise include Salesforce administration, process optimization, system integration, and digital transformation. With his vast experience and knowledge, Stan is committed to he

Mary began her career in the nonprofit space with a year of service as an Americorps VISTA member. For the last decade, she has worked in a variety of roles at national and international nonprofits, from client case management to fundraising to Salesforce administration, and she knows firsthand the challenges that nonprofits face. After four years as a Salesforce consultant for nonprofits and associations, she transitioned to solution engineering to help mission-based organizations in the presales process. Mary is passionate about leveraging Salesforce and integrating systems to help nonprofits build capacity and achieve more.

Meet Madhu Gadireddy, Seinor Technical Architect at Agile Cloud Consulting. With over 20 years of experience in the CRM software industry, Madhu has held various positions such as Sales Engineer, Principal Consultant, Development Team Lead, and Solutions Architect for leading companies such as Oracle, roundCorner, and Salesforce. Today, Madhu leverages his technical knowledge and vision to focus on the functionality, performance, and scalability of a client’s technologies. He deeply understands each client’s unique business needs, drives decisions, and collaborates with them to design scalable Salesforce solutions. As a strategic and hands-on Senior Technical Architect at Agile Cloud Consulting, he continues to be involved in the design, development, and implementation of Salesforce solutions. Madhu is passionate about using sophisticated technology to improve day-to-day operations and has spent the past seven years implementing Salesforce solutions for enterprise non-profit organizations, enabling them to make a greater impact in the world. Madhu holds a degree in Engineering from Bangalore University and has four Salesforce certifications, including Certified Salesforce Administrator, Certified Nonprofit Cloud Consultant, Certified Platform App Builder, and Certified Community Cloud Consultant. Madhu's areas of expertise include requirement and process analysis, designing scalable Salesforce solutions, integration solutions using middleware, process optimizations, performance tuning, and Agile methodology. With his vast experience and knowledge, Madhu is committed to helping organizations make the most of their technology investments and achieve their business objectives.

Meet Shailendra S Revankar, a seasoned professional with 25+ years of expertise in Enterprise Business Systems, specializing in CRM solutions and strategic project leadership. Adept at driving high-impact projects across diverse industries, including High-tech, Telecom, Financial, Insurance, and Retail/e-commerce. Proven ability to collaborate with executives and business leaders to define objectives, develop roadmaps, and ensure alignment with organizational goals. Expert in Salesforce Sales and Field Service Cloud integrations, enhancing platform functionalities and streamlining business processes. Comprehensive knowledge of ERP technologies, order management, and billing systems, enabling optimized operations and financial management. Skilled in leveraging integration technologies, to ensure seamless system interoperability. Proficient in agile methodologies, with a track record of managing cross-functional teams to deliver iterative solutions that drive business value. Known for fostering collaboration, improving adaptability, and ensuring successful outcomes through innovative problem-solving and execution excellence. A meditation teacher and a student.

Meet Mustafa Jhabuawala, a highly skilled Technical Architect with over 9 years of experience in IT. Mustafa has a proven track record of helping organizations grow and achieve automation using Salesforce CRM and other technology stacks, including .Net, SharePoint, Kentico, and multiple UI frameworks. With his expertise in Salesforce, Mustafa has become an active member of the Salesforce community and has been recognized as a Lightning Champion. He is passionate about staying up-to-date with the latest trends and technologies in the industry to provide innovative solutions to his clients. Mustafa's certifications include Salesforce Certified Platform Developer I, and he specializes in areas such as Requirement Analysis, Design, More Clicks Less Code Approach, Clean Code, Scalable Solutions, Lightning Development, and UI Design. With his wealth of experience and expertise, Mustafa is dedicated to delivering high-quality solutions that meet the unique needs of his clients. He brings a unique perspective to every project, working closely with clients to understand their business goals and objectives and delivering effective solutions that drive long-term success.

Meet Dan Reider, a Principal Solution Architect at Agile Cloud Consulting and an experienced Salesforce expert. Dan's journey in Salesforce.com began when he implemented the Salesforce.org Nonprofit Starter Pack (now known as the Nonprofit Success Pack) at The American College of Financial Services. With over a decade of experience, Dan has held integral roles such as Business Analyst, Senior Consultant, Project Manager, and Solutions Architect, serving clients in both non-profit and for-profit sectors. He has worked with major non-profit organizations such as Girl Scouts of the USA, Open Society Foundations, Feeding America, ASPCA, and The Salvation Army, along with higher education institutions like Westmont College, Rhodes College, and the College of William & Mary. After the acquisition of roundCorner, a Salesforce Platinum ISV Partner, by Salesforce in 2019, Dan joined Agile Cloud Consulting, where he continues to work with Sharif Shaalan and Timothy Ay to provide custom Salesforce solutions to clients. Dan holds degrees in Business Administration and Management from Drexel University and The American College. He is an expert in areas such as Business Analysis, Solution Architecture, Implementation and Configuration, Product Development, System Integration, User Training, Documentation, Agile Methodology, and Project Management. With his extensive knowledge and experience, Dan is dedicated to delivering exceptional solutions and helping clients achieve their goals.

Meet Matthew Porter, a skilled Senior Consultant at Agile Cloud Consulting with a wealth of experience in Salesforce implementations. As a certified Salesforce administrator, Matt has been involved in numerous Salesforce and Salesforce application implementations since 2015, including Sales Cloud, Formstack, Conga Composer, KnowWho for Salesforce, and DocuSign. Matt specializes in working with environmental and economic development organizations, helping them design and develop new systems that deliver better analytical analysis and easier compliance reporting. He is passionate about helping organizations connect and organize disparate data sources to tell more effective and compelling stories. Matt holds a bachelor's degree in Sociology and Political Science from The College of Wooster and a Master’s degree in Rural Sociology. He lives in Philadelphia and enjoys spending his free time thinking about woodworking projects, even if he is unlikely to finish them. With his extensive knowledge and experience, Matt is dedicated to delivering exceptional solutions and helping organizations achieve their goals. He brings a unique perspective to every project, working closely with clients to understand their needs and delivering innovative solutions that drive long-term success.

Meet Moe Fattah, a Solution Architect at Agile Cloud Consulting with a strong interest in cloud technology. Moe began his Salesforce journey at 18 while working at T-Mobile, where he used custom Salesforce solutions from his retail to enterprise sales journey over a span of 10 years. It was Sharif who introduced Moe to the backend and ecosystem of Salesforce, which led to an instant synergy. Moe has navigated through the ecosystem in various roles: as an admin, consultant, Salesforce SME, engineering manager, and solution architect. He is passionate about delivering the most value to organizations by ensuring their Salesforce strategy and execution are aligned with their goals. With experience as both an end-user and a member of the technical team, Moe brings a unique strategic perspective to his assessments and implementations.

Girish is a seasoned Salesforce professional with over 15 years in the Salesforce Consulting ecosystem, having worked with Salesforce's Professional Services and many major Tech consulting firms like Genpact, Accenture, Deloitte, Sapient. He enjoys bridging the gap between business and technology teams to solve complex problems and build scalable, customer-focused solutions. Over the years, he has led large transformation programs spanning strategy through delivery, with a strong focus on driving real business outcomes. Known for his collaborative and practical approach, Girish is passionate about mentoring teams, fostering innovation, and creating environments where people and ideas can thrive. When he's not architecting Salesforce solutions, Girish's favorite role is being a dad to his three-year-old daughter and exploring new places, cuisines and experiences with family.

I bring extensive Salesforce consulting and solution architecture experience, delivering scalable Salesforce solutions across public sector, nonprofit, and enterprise organizations. Throughout my career, I have led complex digital transformation initiatives, supporting thousands of users while designing secure, high-performing platforms that drive operational efficiency and business value. My expertise spans Salesforce architecture, application modernization, system integrations, data management and AI-driven solutions. With a strong foundation in both technical implementation and business strategy, I partner closely with stakeholders to align technology investments with organizational goals while ensuring solutions remain scalable, maintainable, and user-focused. I hold eight Salesforce certifications, reflecting my commitment to continuous learning and delivering best-practice solutions on the Salesforce platform. I approach every engagement with a collaborative and problem-solving mindset. I am passionate about mentoring team members, fostering strong client relationships, and helping organizations maximize the value of their Salesforce investments. My philosophy centers on continuous learning, technical excellence, and delivering solutions that create meaningful, lasting impact. Outside of work, I enjoy spending time with my family, practicing meditation, exploring new technologies, and fostering growth and well-being in both my personal and professional life.

Mahmoud Rageh is an IT and Engineering professional with over 8 years of experience across technology and engineering domains. He has built a strong foundation in technical operations and solutions delivery, working with a diverse portfolio of clients spanning the Middle East, Europe, and the United States. Since 2022, Mahmoud has expanded his expertise into the Salesforce ecosystem, earning 6 Salesforce certifications that reflect his commitment to excellence across the platform. His hands-on involvement in multiple Salesforce projects covers development, administration, and integration, demonstrating a deep understanding of CRM platforms and enterprise system connectivity. With a proven track record of collaborating with worldwide clients and navigating complex technical environments, Mahmoud brings a blend of broad IT knowledge and focused Salesforce proficiency to every engagement he undertakes.

Meet Scott Thompson, a Senior Cloud Consultant at Agile Cloud Consulting with over ten years of experience in Salesforce implementations. Scott began his journey in Salesforce as an accidental administrator in 2011 and has since played a crucial role in numerous implementations, end-user training, post go-live support, and managed services. Scott specializes in working with nonprofits and higher education institutions, helping them realize their missions through digital transformation. His expertise in understanding complex processes and guiding clients on the path to success has helped organizations such as MIT, Special Olympics International, CARE, University of Vermont, and Boys & Girls Clubs of America achieve their goals. Scott holds a bachelor's degree in Mass Communications from the University of Southern Mississippi and is a certified Salesforce professional with five certifications, including Administrator, Advanced Administrator, Platform Application Builder, Sales Cloud Consultant, and Nonprofit Cloud Consultant. Outside of work, Scott enjoys the great outdoors and can often be found on the Gulf of Mexico. With his extensive knowledge and experience, Scott is dedicated to delivering exceptional solutions and helping clients achieve long-term success.

Meet Nadia Nasim, a Senior Consultant with extensive experience as a Business Analyst, Salesforce Administrator, and Project Manager, with a strong background in providing C-level support. Nadia is a lifelong learner who is passionate about improving productivity and creating an impactful work environment. Nadia's expertise in Salesforce has enabled her to help numerous Non-Profits achieve their missions by finding ways to become more efficient and sustainable. She takes pride in delivering innovative solutions that meet the unique needs of her clients and help them achieve their goals. With her extensive knowledge and experience, Nadia is dedicated to providing exceptional support and helping organizations maximize their potential. She is committed to staying up-to-date with the latest trends and technologies in the industry to deliver innovative solutions that drive long-term success.

Meet Megan Malone Franklin, a highly skilled Senior Consultant at Agile Cloud Consulting with a decade of experience in nonprofit data management. Megan is a certified Salesforce Administrator and Nonprofit Cloud Consultant, passionate about empowering nonprofit teams with the data systems, structures, and skills they need to make a difference in the world. Megan brings a unique perspective to every project, working closely with clients to understand their needs and deliver innovative solutions that drive long-term success. She is committed to staying up-to-date with the latest trends and technologies in the industry, helping clients achieve their goals and maximize their impact. In her free time, Megan enjoys singing in choirs, teaching childbirth classes, and watching the wildlife in her Pittsburgh neighborhood with her wife and four-legged family members. With her expertise and passion, Megan is dedicated to delivering exceptional solutions and helping organizations achieve their missions.

Meet Julia Jamnejad, a Senior Consultant with over 15 years of experience in the non-profit sector. After working in member services, fundraising, event management, finance, and technology in nonprofits, Julia has been excited to apply these experiences, and nearly a decade of working with Salesforce, to help diverse organizations with their Salesforce implementations. Julia enjoys getting to know each organization's unique approach, solving their pain points, and helping to streamline processes. She's been a part of numerous projects revolving around fundraising, program management, grant-making, and impact measurement and prides herself on delivering elegant and scalable solutions. Originally from Germany, Julia has settled in Southern California with her spouse, kids, and pets. When not at her desk, she can mostly be found at kid's activities or enjoying LAs beaches or great food. Julia is a Salesforce Certified Administrator, Nonprofit Cloud Consultant, and Business Analyst and holds degrees in International Relations as well as a Master of Public Administration in Nonprofit Management. Agile Cloud Consul

Jordan is a Senior Consultant at Agile Cloud Consulting with six years of Salesforce Consulting experience. Jordan is an experienced Business Analyst with a specialty as a people oriented leader with a high level of team driven working style. He started his career working in the Agile Consulting space and decided to make a move to a more IT focused role and found himself loving the Salesforce industry. Jordan currently has 7 salesforce certifications including the following: Salesforce Certified Administrator Salesforce Certified Advanced Administrator Salesforce Certified Experience Cloud Consultant Salesforce Certified Field Service Consultant Salesforce Certified Platform App Builder Salesforce Certified Sales Cloud Consultant Salesforce Certified Service Cloud Consultant When not at his computer Jordan can be found in the Rocky Mountains either Snowboarding, Hiking, Camping, or Rock Climbing depending on the season.

James Markey is a Senior Consultant at Agile Cloud Consulting, helping nonprofit organizations and universities achieve their goals through the Salesforce platform. Based in Buffalo, NY, his consulting journey began as a student at the University at Buffalo, when he helped a local deaf-outreach charity set up their first single-user Salesforce org as part of a class project. Since then, he has gone on to lead Salesforce implementations for some of the most influential nonprofits and universities in North America, including Feeding America, Planned Parenthood, Lions Clubs International, Cornell University, and UCLA's Anderson School of Management. James is an expert in declarative automation, sharing and security models, and system administration best practices. When joining a project, he begins by identifying each client's distinct user personas and how they interact with the system, then frames all discovery, refinement, and solutioning around those user types to drive adoption and long-term success. He is equally well-versed in agile project management, partnering closely with PMs to design and manage the internal project systems that set client engagements up to succeed. James brings over six years of Salesforce consulting experience to the Agile Cloud Consulting team. He has designed and delivered solutions across fundraising, constituent management, grants management, AI analytics and predictions, and program management — among the many capabilities nonprofits and universities rely on every day.

Dennis is a Senior Salesforce Consultant and Business Analyst with end-to-end ownership of multi-cloud Salesforce implementations, specializing in Sales Cloud, Service Cloud, Nonprofit Success Pack (NPSP), and scalable Flow-based automation. He partners with business leaders to translate complex, ambiguous requirements into Salesforce solutions that drive efficiency, adoption, and measurable business outcomes. His work spans full lifecycle implementations, automation architecture, data governance, security design, and post-launch optimization across nonprofit, healthcare, retail, and enterprise environments. Dennis is known for designing Salesforce solutions that scale—favoring clean data models, modular Flow architecture, and thoughtful security frameworks. He takes pride in knowing not just how to build something in Salesforce, but why it should be built that way. With both consulting and in-house experience, Dennis is comfortable leading discovery sessions, writing solution designs, managing stakeholders, coordinating with architects and developers, and owning Salesforce as a strategic business platform. His core strengths include advanced Salesforce administration and Platform App Builder work, Flow automation design across record-triggered, screen, scheduled, and subflows, Sales Cloud, Service Cloud, and NPSP implementations, security model design across profiles, permission sets, and sharing, data quality and integration strategy, reporting and adoption metrics, and Agile delivery with UAT and release management. Dennis is 9x Salesforce Certified and a Certified ScrumMaster (CSM), an active Trailblazer Mentor and Salesforce community contributor with 15+ years in nonprofit and education—and a proud softball and ballet dad.

Meet Bamlak Haile, a seasoned Consultant with over 10 years of experience in business operations and ownership across four countries. He is a firm believer in the Japanese proverb "nanakorobi yaoki" which translates to "fall down seven times, stand up eight". Bamlak has extensive experience in stakeholder relationship management, business development, training and capacity building, marketing, and event logistics. He developed a passion for business success during his time managing businesses in Africa, and he excels in building the best processes to solve business issues and creating long-serving best practice alternatives. With a strong track record of success, Bamlak thrives in developing and implementing business strategies that drive growth and sustainability. He brings a wealth of knowledge and expertise to Agile Cloud Consulting, where he works closely with clients to deliver tailored solutions that meet their unique needs and goals. In his free time, Bamlak enjoys exploring new cultures and cuisines, reading books, and spending quality time with family and friends.

Obaid Hashmi is a Business Analyst at Agile Cloud Consulting with over eight years of experience leading Salesforce implementations across public sector, healthcare, and enterprise clients. His consulting background combines business analysis, hands-on Salesforce configuration, and stakeholder engagement to deliver CRM solutions that fit how teams actually work. A certified Salesforce Administrator and Business Analyst, Obaid works across Sales Cloud, Service Cloud, Health Cloud, Marketing Cloud, and Experience Cloud. He specializes in requirements gathering, process mapping, and translating business needs into working Salesforce functionality — including Flows, validation rules, reports and dashboards, profiles, permission sets, and role hierarchies. Obaid has delivered projects in both Agile and Waterfall environments, partnering closely with product managers, developers, and QA teams through every sprint. He is equally comfortable running UAT, leading user training, and driving adoption post go-live. His focus is on solutions that streamline operations and produce measurable business value for the clients he serves.

Michael Potavin brings nearly a decade of experience leading Salesforce implementations for nonprofits and foundations, translating complex organizational needs into scalable, sustainable technical solutions. His work centers on grantmaking and nonprofit operations, where he has designed and deployed custom grants management workflows that streamline how foundations run their programs and deliver measurable gains in efficiency. Michael is equally at home guiding organizations through the human side of change — leading CRM migrations, driving system adoption, and partnering closely with stakeholders to deliver training that builds lasting technical capability long after go-live.

I am Marketing Cloud Solution Consultant and 8x Salesforce Certified professional with 6+ years of hands-on Salesforce Marketing Cloud Engagement experience. Drawing from deep enterprise implementations at ASU EdPlus, one of the largest digital higher education programs in the US and multi-industry consulting experience at MST Solutions and Radixlink, I bring a blend of platform depth and business acumen. Skilled at translating complex marketing goals into scalable MCE solutions and Salesforce, designing multi-BU architectures, and guiding both technical teams and stakeholders from discovery through client handoff across Higher Education, Public Sector, Non-Profit, Manufacturing, and Retail.

Meet Brittany Carr, a talented Project Manager and Senior Consultant at Agile Cloud Consulting with a strong background in Higher Education and Nonprofits. Brittany began her Salesforce career at Kent State University, where she successfully implemented Service Cloud and Experience Cloud. With her expertise in Salesforce, Brittany transitioned into a full-time consulting role, where she has implemented a diverse portfolio of Salesforce applications for higher education, including third-party and ISV partner solutions. She is also skilled in gathering requirements, documenting business processes, and creating flow diagrams to represent complex business processes. Brittany holds a Bachelor of Science in Journalism from Ohio University and is certified in change management from Kent State University. She is also a certified Salesforce professional with two Salesforce Certifications. With her extensive knowledge and experience, Brittany is committed to delivering exceptional solutions and helping clients achieve their goals. She brings a unique perspective to every project, working closely with stakeholders to understand their needs and delivering innovative solutions that drive long-term success.

Meet Milena Mendes, a Senior Project Manager at Agile Cloud Consulting with over a decade of experience leading SaaS and Salesforce implementation projects across the Nonprofit and Financial Services sectors. Milena has successfully delivered large-scale Salesforce initiatives for mission-driven organizations.Her expertise spans across multiple Salesforce Clouds—including Nonprofit Cloud, Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud —and beyond that, leveraging a wide range of Salesforce capabilities and third-party integrations that enhance scalability, data visibility, and user engagement. A certified Scrum Master (CSM®), Product Owner (CSPO®), Salesforce Administrator, and Salesforce AI Associate, Milena blends Agile leadership with technical understanding to guide cross-functional teams and deliver scalable, user-centered solutions. Passionate about helping organizations maximize their potential through technology, Milena is dedicated to building strong partnerships, streamlining operations, and enabling clients to achieve lasting success with Salesforce.

I bring over 13 years of experience leading technology and business initiatives across SaaS, Salesforce consulting, and professional services organizations. Throughout my career, I've partnered with clients and cross-functional teams to deliver complex projects, improve processes, and drive successful outcomes. I earned my BBA in Management Information Systems from The University of Texas at Austin and enjoy building strong relationships, solving problems, and helping teams achieve their goals. Outside of work, I enjoy spending time with my family, staying active, supporting my local community, and finding new opportunities to learn and grow.

Casey has spent her career working in the nonprofit technology space, focusing on system implementation and change management. With more than 10 years working alongside nonprofits as they make system changes, she has extensive experience in project management as a consultant, but also as a client. Her superpower is to come alongside nonprofits, understand their process, and support their change management and ensure a successful transition. Casey started her career in the nonprofit fundraising and volunteer management space working in housing organizations in Chicago. She looks for a new puzzle to solve each day and looks for creative solutions. A native Midwesterner, she relocated to Seattle and spends her free time with her family in nature - camping, hiking and appreciating living so close to the mountains. On rainy days she loves a good book or finishing a puzzle.

Hi there! I’m Sheila, a Project Manager with 10+ years of project and program management experience across the healthcare, nonprofit, and higher education sectors. Now in the Salesforce ecosystem, I continue to work alongside mission-driven organizations and am passionate about building strong client relationships and delivering solutions that create meaningful impact. I enjoy working closely with clients, stakeholders, and technical teams to turn ideas into effective solutions, ensuring each project is aligned with their goals and sets them up for long-term success. I’m especially passionate about taking a human-centered approach to my work—designing systems and processes that not only improve operations, but truly support the people using them. I hold Salesforce Administrator and Business Analyst certifications and am a Certified ScrumMaster®. I’m also bilingual in English and Spanish and enjoy working in collaborative, mission-driven environments. I’m based in NYC, where I live with my family. Outside of work, I enjoy baking, exploring new restaurants and places to visit, spending time with my family, and learning about different cultures.

Meet Todd Gorman, Agile Cloud Consulting's Senior Data Specialist with over a decade of experience working closely with nonprofits. Todd started his journey as an end user and eventually transitioned into a technical data role. Before joining our team, he primarily worked with a small team delivering fundraising services to large nonprofits, helping them to raise millions annually, expand and retain donors. Todd has a deep understanding of the luxury and power of raw data. Whether it's managing expansive databases, building complex automations, or transforming large swaths of data, he has the expertise to meet the needs and enhance the capacity of large and small organizations. Todd is a firm believer in honesty and dedication and is committed to addressing large-scale, organization-wide challenges. Outside of work, Todd enjoys hiking and exploring nature with his family, as well as watching and playing soccer.

Meet Andrew Cloud, our Data Specialist, with a rich background spanning over a decade in supporting educators and a dedicated five years addressing the technological needs of the non-profit sector. His expertise in Salesforce CRM, developed through projects with NGOConnect and NonProfit Success Pack, equips him to assist organizations in enhancing their business processes. Andrew excels in executing streamlined data migrations and in the seamless integration of diverse platforms to achieve synergistic functionality. Andrew is a staunch advocate for continuous learning, a principle that informs his roles as a husband, father, friend, and dedicated team member. He believes that constant learning is crucial to stay ahead in a rapidly changing world. Outside of work, Andrew is actively involved with F3, a national fitness community, and has been the President of his bowling league for more than a decade. His passion for the outdoors is reflected in his love for hiking and the quality time he spends with his family, highlighting his well-rounded and enthusiastic nature.

Emad Ezzo is the Vice President of Delivery at Agile Egypt, where he leads Salesforce delivery and configuration teams. He oversees consultants and project managers, ensuring projects are delivered on time, to the highest standards, and with measurable business impact. With more than 25 years of experience across IT domains—including infrastructure, ERP, CRM, and cloud solutions—Emad blends technical knowledge with strong business development expertise. He has built strategies that connect delivery excellence with growth opportunities, helping organizations strengthen customer relationships, expand market reach, and achieve sustainable success. A certified Salesforce professional with 10+ credentials—including Sales Cloud, Service Cloud, Pardot, and Education Cloud—Emad is known for bridging strategy and execution. He has guided organizations through complex Salesforce transformations, built trusted client partnerships, and delivered scalable, cost-effective solutions. Dedicated to enabling growth, Emad helps businesses streamline operations and maximize the value of their Salesforce investment

Mohamed Medhat is an accomplished professional with more than 17 years of experience in management, operations, safety, and security. He has served in both the government sector and international missions, including two years under the United Nations flag . Mohamed holds a Master’s portfolio enriched by two diplomas in Crisis Management from the American University in Cairo and a Diploma in Cybercrime Security, reflecting his deep expertise in resilience, crisis handling, and digital security. Expanding his horizons, Mohamed has developed strong knowledge of the Salesforce ecosystem and is a proud 3x Salesforce Certified professional. Known for his analytical mindset and operational leadership, he is building a solid reputation as a capable Salesforce Administrator with the potential to drive impactful solutions and support organizational growth. His unique combination of global security expertise and technical CRM knowledge makes him both versatile and future-ready.

With a solid track record and 11x certifications under my belt, I bring a blend of technical expertise and business-focused thinking to every project. I have an answer to every question and a solution for every problem ! ,,Whether you're starting fresh or untangling a complex project, I'm here to deliver results that make sense for your business. I focus on optimization, simplicity, and impact, not just delivering solutions, but improving the way your team works.

Skilled at turning complex Salesforce orgs into tidy, efficient systems, Mohamed Abdelgaber focuses on designing clear processes, sensible data models, and repeatable automations that reduce friction and help teams scale. Committed to the nonprofit sector, he is a collaborative team player who brings a methodical, documentation-first approach and prioritizes practical, repeatable improvements. Seldom shy about technical challenges, Mohamed solves problems with code both inside and outside Salesforce, pursues AI research to explore intelligent Agents that can do his work, and keeps a diary to reflect and refine ideas; outside work he enjoys long walks and sightseeing, which help him recharge, notice patterns, and spark practical solutions.

Heba Mohamed enjoys building Salesforce CRM systems that actually make life easier for teams. She focuses on creating organized setups, smart automations, and detailed processes that keep things running smoothly. Helpful and easy to work with, Heba makes sure everyone feels supported while using the system. She carefully tests her work to be sure the CRM runs the way it should and delivers real value. Most of the time she relies on flows design, but when needed, she’s ready to roll up her sleeves and write code to bring ideas to life. Outside of work, she recharges her energy through music, watching movies, and playing ping pong, which help her relax and spark fresh ideas.

I'm a Systems and Biomedical Engineer with a strong foundation in software development and databases. I combine practical Salesforce expertise with hands-on experience in automation, data modeling, and security implementation. I specialize in designing complex, scalable flows and apply a developer's mindset when managing deployments using tools like VS Code and SFDX. I work effectively in Agile environments, consistently delivering reliable, high-impact solutions that drive business value.

Menna Seif builds Salesforce CRM solutions designed to make daily work more efficient, focusing on strong security measures and well-structured data models. She takes pride in simplifying complex processes and delivering practical, high-value solutions. Menna is detail-oriented and ensures that every system she designs runs smoothly and efficiently. Originally, she worked in finance but later transitioned to a Salesforce career after completing her studies at ITI. Outside of work, she enjoys lifting weights at the gym to release negative energy and reading to relax and recharge..

Passant Reyad's career didn't begin in Salesforce — it began with a curiosity about people, what they respond to, and what makes them engage. Her early professional years were spent in marketing and content roles, where she learned to listen closely, think strategically, and communicate with clarity. The shift toward Salesforce was almost accidental, but stepping into the ecosystem felt less like a departure and more like a natural evolution, as she began applying that same people-first instinct to her solution configurations. Today, as a Technical Consultant, Passant blends business analysis with project management, simplifying complex concepts for stakeholders and ensuring every solution delivered solves the problem it was meant to solve. Her journey, from crafting messages to crafting systems, shapes how she approaches every project: not just as configuration, but as something built for real people.

Rowan Borham is a Junior Salesforce Consultant with a passion for building innovative CRM solutions and continuously expanding her expertise within the Salesforce ecosystem. She has hands-on experience with Salesforce Administration and a solid foundation in Apex development and Salesforce customization. Rowan is also a Salesforce Marketing Cloud Specialist, combining technical knowledge with customer-focused thinking to deliver impactful solutions. As an ITI graduate, she is committed to continuous learning and professional growth. She enjoys collaborating with teams, interacting with people, and helping others solve challenges. Beyond her professional career, Rowan loves traveling and exploring new places and experiences. She is passionate about drawing as a creative outlet and actively volunteers in animal rescue initiatives, reflecting her commitment to making a positive impact both professionally and personally.

Josh Aragon was a talented and passionate marketer who spent his life bringing creativity and innovation to everything he did. He and Sharif became friends during their college days at Rutgers University in Newark, NJ, and went on to collaborate on numerous projects throughout the years. When Sharif launched Agile Cloud Consulting, he knew he needed Josh on the marketing team to help with social media strategy. Josh had a close relationship with the entire team, having previously worked with Al Tariq Graves, Chris Martin, and Sharif Shaalan on various business ventures. He had a natural talent for marketing and always had a new and exciting idea up his sleeve. Sadly, Josh lost his long battle with MS on September 8th, 2022 at 9:23 AM. His legacy will live on through the many lives he touched and the countless projects he contributed to. He will be deeply missed by all who knew him.

At Agile Cloud Consulting, we pride ourselves on having over 200 full stack developers with expertise in a wide range of coding languages. Whether you need a custom solution built from scratch or require additional functionality added to your existing system, our team has the skills and experience to deliver quality results. Our developers are proficient in coding languages such as Java, Python, Ruby on Rails, .NET, PHP, and more. We take pride in our ability to work with any programming language necessary to deliver custom solutions that meet your unique business needs. Our developers work in tandem with our business analysts to ensure that we fully understand your specific requirements and deliver the right solution that exceeds your expectations. We understand that every business is different, and there is no one-size-fits-all solution. That's why we offer custom development services that enable you to build the exact solution that you need. Our developers work on everything from web applications to mobile apps, and we can customize your solution to work seamlessly with your existing systems. At Agile Cloud Consulting, we are committed to delivering top-quality results in a timely and cost-effective manner. We follow an agile development methodology that emphasizes collaboration, flexibility, and speed, ensuring that we deliver quality solutions that meet your deadlines and budget. With our extensive experience and skill set, we are confident in our ability to handle any custom development project, no matter how complex. We invite you to contact us to discuss how our team of developers can help you build a custom solution that meets your unique business needs.