Dreamin’ in Color 2025 – Thrive in Your Community
This is the fourth year of Dreamin’ in Color and it is returning to Raleigh, NC, where it first began in 2022. This is the conference for Black, Latinx, and Hispanic individuals involved with or interested in the Salesforce platform and its integrated technologies, such as Tableau, MuleSoft, Slack, and Agentforce. It is open to […]
5 Reasons to Use Service Cloud Voice with BYOT
by Nate Bruhn, Account Executive Salesforce Service Cloud Voice with Bring Your Own Telephony (BYOT) offers distinct advantages over third-party CTI integrations like RingCentral or Talkdesk for existing Service Cloud customers. Here are the top five reasons to consider Service Cloud Voice BYOT: Native Salesforce Integration for Seamless Workflows Service Cloud Voice BYOT is built […]
5 Reasons to Use Service Cloud Voice with Amazon Connect
By Nate Bruhn, Account Executive Salesforce Service Cloud Voice has several options to choose from which vary based on telephony provider, setup process, and other characteristics. You can review the Salesforce comparison chart here. Let’s dig into five reasons Service Cloud Voice with Amazon Connect may be the best option to meet your business needs. […]
A Guide to Salesforce User Adoption
by Bamlak Haile, Consultant Implementing Salesforce is just the first step in transforming your organization’s processes. True success comes from user adoption. Without proper adoption, even the most well-configured Salesforce instance can become an underutilized tool. This guide outlines key strategies to ensure successful Salesforce user adoption within your organization, whether you’re a business optimizing […]
5 Reasons to Transition to Salesforce Field Service
by Nate Bruhn, Account Executive Many businesses struggle with disjointed systems, missed appointments, and frustrated customers. For a digital printing firm managing week-long installations and 50–75 daily support emails, inefficiencies like manual scheduling or siloed data can stall growth. Salesforce Field Service, built on the world’s leading CRM platform, transforms operations with unmatched automation, integration, […]
Sprout Social for Salesforce: Enhancing Social Engagement and CRM Integration
In today’s digital landscape, social media plays a critical role in shaping customer relationships and brand perception. Companies that effectively integrate social media management with their customer relationship management (CRM) system can gain a competitive edge by delivering seamless and personalized customer experiences. Sprout Social for Salesforce is designed to bridge this gap, helping businesses […]
Transform Tier 1 Customer Support with Salesforce + Agentforce
By Nate Bruhn, Account Executive Imagine your support team focusing on meaningful customer connections instead of repetitive tasks. Agentforce, powered by Salesforce’s Data Cloud and Einstein Trust Layer, handles routine inquiries across channels like web, email, SMS, and WhatsApp. Available 24/7, it ensures instant responses, and when human expertise is needed, Agentforce escalates cases with […]
Leveraging Volunteer Time Off to Empower Women & Nonprofits
At Agile Cloud Consulting, we believe in the power of community and the importance of giving back. One way we demonstrate this is through our Volunteer Time Off (VTO) policy, which grants each employee 24 hours annually to dedicate to a cause of their choice. Becca Davis, Senior Consultant at Agile, uses her VTO to […]
Making the Move from Salesforce’s Legacy Chat: A Seamless Migration to Messaging for In-App & Web
by Nate Bruhn, Account Executive As Salesforce’s legacy Chat products (LiveAgent, Salesforce Chat, Embedded Chat, and Service Chat) prepare for retirement in February 2026, many businesses are facing a critical challenge: maintaining customer support and efficiency in the face of changing technology. Legacy chat systems, with their heavily customized pre-chat forms, multi-department queues, and complex […]
Spring ’25 Updates for Marketing Cloud Account Engagement: What Nonprofits Need to Know
By Michael Chevrette and Melissa Hill Dees Salesforce’s Spring ’25 release brings several exciting updates to Marketing Cloud Account Engagement (MCAE)—and nonprofits leveraging Nonprofit Cloud or NPSP should take note. From AI-assisted content generation to smarter data integration, these enhancements can help you streamline operations, connect more deeply with supporters, and improve impact reporting. In […]
Insights from the 2025 Salesforce Education Summit
By Dr. Wendy Davis, Chief Experience Officer at Agile Cloud Consulting The Education Summit blends the energy of a reunion with the innovation of a tech conference, enhanced by thought leadership and a glimpse into the future. Last week in Chicago, it was clear that the future is now, and it comes in the form […]
We’ve Launched Our New Website!
At Agile Cloud Consulting, we’re always evolving to better serve our clients and partners. Last year, we introduced our new logo. Today, we are thrilled to announce we have a new website to go along with that! We designed our new website to better reflect who we have become over the years, the industries we […]