By Lisa Fay Wellek
Implementing new technology or migrating to new systems is not just about introducing new tools. For most organizations, it signifies a shift in the way they operate, collaborate, and achieve goals and business objectives. This change brings about both challenges and opportunities.
The success of technology work relies on making sure everyone has an understanding and alignment around organizational readiness from a cultural, business process and people-centered perspective. The term often used for this is change management. At its core, it includes various steps, processes, tools, and techniques to help us deal with the human side of change.
In this article, I am sharing five change management strategies that we leverage at Agile Cloud Consulting.
Include Stakeholders and End Users
Including stakeholders and end users – especially those who may be resistant – is pivotal when preparing your team for new technology. By involving key players in the requirements gathering process, user testing, and every step of the project, you build a sense of ownership and commitment while ensuring you work toward a solution, they will find valuable.
Create a communication plan.
Crafting a robust communications plan, as well as clear and consistent messaging, ensures that stakeholders are informed about the project, upcoming technological changes, the reasoning behind them, and the benefits they bring. This could be a monthly or bi-monthly update. Be sure to explain the project’s impact to your mission and the project’s status (timeline, milestones).
Allocate Appropriate Resources
Post-implementation success hinges on resource allocation, such as a system administrator. This could be an internal hire but may also involve internal restructuring or opting for external expertise through a consulting firm. Adequate resourcing ensures that your new solution operates seamlessly, and users are empowered to navigate the technology with confidence.
Recognize Your Team
Don’t forget to acknowledge and celebrate the efforts of your team. Amidst the challenges and transitions that accompany new technology, recognizing the hard work and adaptability of individuals is crucial. They are doing their daily work AND implementing this solution.
Create a CRM Governance Framework
Consider creating a CRM Governance framework. With a well-built CRM, the work never ends, and your users will want more – a good outcome. A CRM Governance framework enables your users to submit requests and for your organization to consider and implement requests strategically.
Creating a people-centric change management strategy leads to teams at all levels seeing the value of the solutions they have constructed. The outcome is optimal user adoption and more tools that impact the delivery of your mission.
The Agile Cloud Consulting’s Change Management Approach
At Agile Cloud Consulting, we use the PROSCI Change Management framework and our real-life experience to help our customers navigate their technology initiative from start to finish and beyond. ACC offers consulting for organizational readiness/preparedness and establishment of a CRM Governance framework.